Customer Service Advisor ID-1641 – Amazon Store

Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Customer Service AdvisorLocation: Basingstoke (minimum 2-3 days a week in office)Salary: £28,000
What will you bring?
We are looking for an experienced Customer Service Advisor to provide a quality call handling and written service to members, brokers and clients. You will assist with customer enquiries and the processing of claims and policy tasks.
In this role you will:





Have excellent communication skills to effectively handle calls and written communications in a high customer focused manner, leading to first contact resolution.
Provide clear, accurate and concise information.
Have excellent soft skills and active listening abilities.
Be able to record clear and accurate notes that reflect conversations.
Challenge current processes and explore new ways of working for continuous improvement.
Be able to adapt and be flexible due to changing priorities.
Contribute to the achievement of individual, team and operational targets and objectives.
Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
Support with the onboarding and training requirements for new starters.
Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures.
Demonstrate the ability to work in a team, as well as on own initiative.





Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-TimeVirtual Assistant, $45/hr, Remote, No Experience, Night JobEntry-Level Remote Data Entry, $50/hr, Evening JobCustomer Support, No Degree, $40/hr, Remote, Weekend JobRemote Phone Job, $42/hr, Part-Time, College Student FriendlyVirtual Assistant, $40/hr, Remote, No Degree, Night JobPart-Time Data Entry, $45/hr, Remote, College Student FriendlyRemote Moderator, No Degree, $50/hr, Evening, Weekend JobRemote Customer Support, $42/hr, Night Job, No ExperienceLive Chat Support, $40/hr, Remote, Entry Level, Part-TimeVirtual Assistant, Remote, $42/hr, Weekend, No ExperienceRemote Data Entry, $45/hr, No Degree, Night ShiftPart-Time Customer Support, $40/hr, Remote, College StudentRemote Live Chat, $50/hr, Part-Time, Evening/Night JobEntry Level Phone Job, $42/hr, Remote, No Degree RequiredWeekend Data Entry, $45/hr, Remote, No ExperienceRemote Virtual Assistant, $40/hr, Evening, Part-Time JobRemote Moderator, $42/hr, Part-Time, Weekend, No DegreeData Entry, $45/hr, Remote, Night Shift, College Student JobPhone Support, Remote, $50/hr, No Experience, Part-TimeVirtual Assistant, No Experience, $42/hr, Remote, WeekendRemote Customer Support, $45/hr, Part-Time, College StudentData Entry, Remote, $40/hr, Night Shift, No DegreeEvening Virtual Assistant, Remote, $45/hr, No ExperienceWeekend Customer Support, $42/hr, Remote, College StudentRemote Data Entry, $50/hr, No Experience, Evening/Night JobRemote Live Chat, $40/hr, Part-Time, No Degree RequiredVirtual Assistant, $42/hr, Remote, Weekend, Entry Level

The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment.
The successful Customer Service Advisor can expect:

Generous Bonus
Company funded Health Cash Plan
DC Pension scheme
Life, medical and income Insurance
Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
Salary sacrifice electric car scheme with free on site electric chargers.


Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.



Apply Now