Customer Service Advisor – Business Energy Solutions for Small Enterprises – Brighton – Join arenaflex
Why arenaflex?
At arenaflex we aren’t just another energy supplier – we are a movement reshaping how small businesses power their ambitions. From bustling cafés on the Brighton pier to innovative tech start‑ups in the city’s digital hub, our customers rely on clean, affordable, and reliable energy every day. As the demand for sustainable solutions accelerates, arenaflex is positioned at the forefront of the energy transition, leveraging cutting‑edge technology, transparent pricing, and a bold commitment to the planet. Joining our team means becoming part of a purpose‑driven organisation where every conversation you have can spark real change for a business and the environment.
Role Overview – Customer Service Advisor (Business Energy)
As a Customer Service Advisor within the arenaflex for Business team, you will be the trusted first point of contact for small‑business owners navigating their energy needs. This isn’t a script‑reading call‑centre job; it’s an opportunity to build genuine relationships, solve complex problems in real time, and help enterprises thrive while reducing their carbon footprint. You’ll work in a fast‑paced, collaborative environment where curiosity is celebrated and every day brings a new challenge to master.
Key Responsibilities
Empower Small Businesses: Guide owners through billing, metering, and tariff options, translating technical jargon into clear, actionable advice.
Rapid Problem Resolution: Diagnose and resolve billing disputes, meter anomalies, and intricate energy queries with a focus on first‑contact resolution.
End‑to‑End Ownership: Manage each customer interaction from initial contact through to solution delivery, eliminating unnecessary transfers.
Adaptive Communication: Conduct authentic, unscripted conversations that demonstrate empathy, active listening, and tailored recommendations.
Support Business Growth: Advise clients on energy‑efficiency measures, cost‑saving strategies, and sustainable practices that align with their growth objectives.
Data‑Driven Insights: Capture relevant information to feed into our analytics platforms, helping shape future product improvements.
Team Collaboration: Share knowledge with peers, contribute to best‑practice libraries, and participate in regular brainstorming sessions.
Continuous Learning: Stay abreast of regulatory changes, emerging technologies, and industry trends that impact business energy.
Essential Qualifications
Minimum of 1‑2 years experience in customer‑facing roles, preferably within the energy, utilities, or related B2B sectors.
Proven ability to handle high‑volume inbound communications while maintaining composure and professionalism.
Strong verbal and written communication skills; the capacity to explain technical concepts in plain language.
Demonstrated problem‑solving mindset with a track record of taking ownership of issues until resolution.
Basic numeracy and comfort working with spreadsheets, billing platforms, and CRM systems.
Genuine enthusiasm for sustainability and an understanding of why greener energy matters to small businesses.
Preferred Qualifications
Previous experience in a business‑energy advisory or utility‑service environment.
Familiarity with energy tariffs, meter types (smart, half‑hourly, etc.), and regulatory frameworks (e.g., Ofgem).
Exposure to remote or hybrid working models and self‑management techniques.
Certification or coursework in sustainability, energy management, or related fields.
Fluency in additional languages that could benefit Brighton’s diverse business community.
Core Skills & Competencies
Customer‑Centricity: Passion for delivering delightful experiences that leave a lasting positive impression.
Adaptability: Ability to pivot quickly as policies, products, or customer needs evolve.
Collaboration: Team‑oriented attitude, respecting diverse perspectives and contributing to a supportive culture.
Critical Thinking: Evaluates information, identifies patterns, and proposes innovative solutions under pressure.
Tech‑Savvy: Comfortable navigating multiple software tools, databases, and emerging digital platforms.
Time Management: Prioritises tasks efficiently to meet service level agreements while handling unexpected spikes in demand.
Career Growth & Learning Opportunities
At arenaflex we view each role as a launchpad for future potential. Successful advisors may progress into:
Specialist Energy Consultant – focusing on complex commercial accounts.
Team Lead – coaching a group of advisors and shaping service standards.
Product Development Analyst – feeding frontline insights into new tariff designs.
Training & Quality Assurance – designing curricula that raise the bar for service excellence.
Beyond promotion pathways, we invest heavily in personal development:
Access to an online learning hub featuring courses on sustainability, data analytics, and communication mastery.
Quarterly internal “Innovation Days” where teams prototype ideas that could become next‑generation energy solutions.
Mentorship programs pairing you with senior leaders passionate about your career aspirations.
Work Environment & Culture at arenaflex
Our Brighton hub is designed to inspire collaboration and wellbeing. Expect a modern open‑plan office with ergonomic workstations, quiet zones for focused tasks, and vibrant breakout areas stocked with snacks and coffee. We champion:
Transparency: Regular town‑hall meetings keep everyone aligned on company goals and performance.
Inclusivity: Diverse backgrounds are celebrated; we believe varied perspectives fuel better solutions.
Fun: Weekly “Family Dinner” catch‑ups, themed social events, and an annual sustainability hackathon keep morale high.
Flexibility: After a comprehensive training period and demonstrated performance, advisors can work from home up to two days per week.
Compensation, Perks & Benefits
While exact salary will reflect experience and market benchmarks, we package a competitive total‑reward offering that includes:
Performance‑based bonuses tied to customer satisfaction and resolution metrics.
EV salary sacrifice scheme – drive an electric vehicle while saving on taxes.
Cycle‑to‑Work program encouraging greener commutes.
Share‑option plan – become a stakeholder in arenaflex’s future success.
Fully stocked kitchen with healthy snacks, fresh fruit, and specialty coffee.
Comprehensive health and wellbeing benefits: private medical cover, mental‑health resources, and a yearly wellness allowance.
Generous holiday entitlement, plus additional days for sustainability volunteering.
Application Process – Your Path to Joining arenaflex
We understand that your time is valuable, so we’ve streamlined the recruitment journey with flexibility and transparency:
One‑Way Video Interview: Record responses to pre‑set questions at a time that works for you, showcasing your skills without scheduling constraints.
Talent‑Team Prep Call: A brief conversation to outline the next steps, answer any questions, and prepare you for our Discovery Day.
Discovery Day: An immersive, half‑day experience where you meet potential teammates, engage in role‑plays, group exercises, and get a taste of our culture.
Final Interview: Face‑to‑face with senior leaders at our Brighton office, explore the workspace, and discuss how your aspirations align with arenaflex’s vision.
Our talent team leverages AI‑enhanced tools to ensure each application is reviewed fairly and efficiently, giving every candidate a genuine chance to shine.
Ready to Make an Impact?
If you are passionate about delivering outstanding service, love solving problems in real time, and want to contribute to a greener future for small businesses, arenaflex wants to hear from you. Bring your curiosity, collaborative spirit, and drive for excellence – and let’s power the next generation of enterprises together.
Apply now and start your journey with arenaflex!
Apply Now
At arenaflex we aren’t just another energy supplier – we are a movement reshaping how small businesses power their ambitions. From bustling cafés on the Brighton pier to innovative tech start‑ups in the city’s digital hub, our customers rely on clean, affordable, and reliable energy every day. As the demand for sustainable solutions accelerates, arenaflex is positioned at the forefront of the energy transition, leveraging cutting‑edge technology, transparent pricing, and a bold commitment to the planet. Joining our team means becoming part of a purpose‑driven organisation where every conversation you have can spark real change for a business and the environment.
Role Overview – Customer Service Advisor (Business Energy)
As a Customer Service Advisor within the arenaflex for Business team, you will be the trusted first point of contact for small‑business owners navigating their energy needs. This isn’t a script‑reading call‑centre job; it’s an opportunity to build genuine relationships, solve complex problems in real time, and help enterprises thrive while reducing their carbon footprint. You’ll work in a fast‑paced, collaborative environment where curiosity is celebrated and every day brings a new challenge to master.
Key Responsibilities
Empower Small Businesses: Guide owners through billing, metering, and tariff options, translating technical jargon into clear, actionable advice.
Rapid Problem Resolution: Diagnose and resolve billing disputes, meter anomalies, and intricate energy queries with a focus on first‑contact resolution.
End‑to‑End Ownership: Manage each customer interaction from initial contact through to solution delivery, eliminating unnecessary transfers.
Adaptive Communication: Conduct authentic, unscripted conversations that demonstrate empathy, active listening, and tailored recommendations.
Support Business Growth: Advise clients on energy‑efficiency measures, cost‑saving strategies, and sustainable practices that align with their growth objectives.
Data‑Driven Insights: Capture relevant information to feed into our analytics platforms, helping shape future product improvements.
Team Collaboration: Share knowledge with peers, contribute to best‑practice libraries, and participate in regular brainstorming sessions.
Continuous Learning: Stay abreast of regulatory changes, emerging technologies, and industry trends that impact business energy.
Essential Qualifications
Minimum of 1‑2 years experience in customer‑facing roles, preferably within the energy, utilities, or related B2B sectors.
Proven ability to handle high‑volume inbound communications while maintaining composure and professionalism.
Strong verbal and written communication skills; the capacity to explain technical concepts in plain language.
Demonstrated problem‑solving mindset with a track record of taking ownership of issues until resolution.
Basic numeracy and comfort working with spreadsheets, billing platforms, and CRM systems.
Genuine enthusiasm for sustainability and an understanding of why greener energy matters to small businesses.
Preferred Qualifications
Previous experience in a business‑energy advisory or utility‑service environment.
Familiarity with energy tariffs, meter types (smart, half‑hourly, etc.), and regulatory frameworks (e.g., Ofgem).
Exposure to remote or hybrid working models and self‑management techniques.
Certification or coursework in sustainability, energy management, or related fields.
Fluency in additional languages that could benefit Brighton’s diverse business community.
Core Skills & Competencies
Customer‑Centricity: Passion for delivering delightful experiences that leave a lasting positive impression.
Adaptability: Ability to pivot quickly as policies, products, or customer needs evolve.
Collaboration: Team‑oriented attitude, respecting diverse perspectives and contributing to a supportive culture.
Critical Thinking: Evaluates information, identifies patterns, and proposes innovative solutions under pressure.
Tech‑Savvy: Comfortable navigating multiple software tools, databases, and emerging digital platforms.
Time Management: Prioritises tasks efficiently to meet service level agreements while handling unexpected spikes in demand.
Career Growth & Learning Opportunities
At arenaflex we view each role as a launchpad for future potential. Successful advisors may progress into:
Specialist Energy Consultant – focusing on complex commercial accounts.
Team Lead – coaching a group of advisors and shaping service standards.
Product Development Analyst – feeding frontline insights into new tariff designs.
Training & Quality Assurance – designing curricula that raise the bar for service excellence.
Beyond promotion pathways, we invest heavily in personal development:
Access to an online learning hub featuring courses on sustainability, data analytics, and communication mastery.
Quarterly internal “Innovation Days” where teams prototype ideas that could become next‑generation energy solutions.
Mentorship programs pairing you with senior leaders passionate about your career aspirations.
Work Environment & Culture at arenaflex
Our Brighton hub is designed to inspire collaboration and wellbeing. Expect a modern open‑plan office with ergonomic workstations, quiet zones for focused tasks, and vibrant breakout areas stocked with snacks and coffee. We champion:
Transparency: Regular town‑hall meetings keep everyone aligned on company goals and performance.
Inclusivity: Diverse backgrounds are celebrated; we believe varied perspectives fuel better solutions.
Fun: Weekly “Family Dinner” catch‑ups, themed social events, and an annual sustainability hackathon keep morale high.
Flexibility: After a comprehensive training period and demonstrated performance, advisors can work from home up to two days per week.
Compensation, Perks & Benefits
While exact salary will reflect experience and market benchmarks, we package a competitive total‑reward offering that includes:
Performance‑based bonuses tied to customer satisfaction and resolution metrics.
EV salary sacrifice scheme – drive an electric vehicle while saving on taxes.
Cycle‑to‑Work program encouraging greener commutes.
Share‑option plan – become a stakeholder in arenaflex’s future success.
Fully stocked kitchen with healthy snacks, fresh fruit, and specialty coffee.
Comprehensive health and wellbeing benefits: private medical cover, mental‑health resources, and a yearly wellness allowance.
Generous holiday entitlement, plus additional days for sustainability volunteering.
Application Process – Your Path to Joining arenaflex
We understand that your time is valuable, so we’ve streamlined the recruitment journey with flexibility and transparency:
One‑Way Video Interview: Record responses to pre‑set questions at a time that works for you, showcasing your skills without scheduling constraints.
Talent‑Team Prep Call: A brief conversation to outline the next steps, answer any questions, and prepare you for our Discovery Day.
Discovery Day: An immersive, half‑day experience where you meet potential teammates, engage in role‑plays, group exercises, and get a taste of our culture.
Final Interview: Face‑to‑face with senior leaders at our Brighton office, explore the workspace, and discuss how your aspirations align with arenaflex’s vision.
Our talent team leverages AI‑enhanced tools to ensure each application is reviewed fairly and efficiently, giving every candidate a genuine chance to shine.
Ready to Make an Impact?
If you are passionate about delivering outstanding service, love solving problems in real time, and want to contribute to a greener future for small businesses, arenaflex wants to hear from you. Bring your curiosity, collaborative spirit, and drive for excellence – and let’s power the next generation of enterprises together.
Apply now and start your journey with arenaflex!
Apply Now