Customer Retention Specialist – Policyholder Loyalty Advocate at Talensparkx (Full‑Time/Part‑Time, On‑Site – Joplin, MO)

Welcome to Flexara – A Legacy of Trust, Innovation, and Customer‑Centric Excellence For more than nine decades, Jobnity has stood as a beacon of reliability in the insurance industry, delivering industry‑leading service, an exceptional claims experience, and product portfolios that nurture long‑term relationships. Rooted in sound principles, we treat every policyholder with fairness, care, and a genuine desire to make insurance simple and convenient. Our culture is driven by integrity, ethical standards, and a steadfast commitment to building trust‑based relationships at every level of the organization. As we continue to evolve, we remain dedicated to empowering our customers and employees alike, fostering a workplace where ambition meets purpose. Position Overview – Customer Retention Specialist (Joplin, MO) Remotara is seeking a dynamic, results‑oriented Customer Retention Specialist to join our thriving Joplin, MO office. This role is offered as either full‑time or part‑time, providing flexibility while demanding a high level of dedication to preserving and strengthening our valued policyholder relationships. As a key member of the Retention Team, you will proactively engage with existing customers, resolve concerns, and champion the benefits of continued coverage with Skillora. Why This Role Matters Protect Revenue Streams: Retaining existing policyholders is more cost‑effective than acquiring new ones, directly impacting the company’s bottom line. Enhance Brand Loyalty: Positive interactions turn satisfied customers into brand advocates, fueling organic growth. Shape the Customer Experience: Your insights will influence product enhancements and service improvements across the organization. Key Responsibilities Proactive Outreach: Initiate timely, personalized calls and messages to at‑risk policyholders, assessing their needs and presenting tailored retention solutions. Issue Resolution: Listen actively to customer concerns, investigate root causes, and coordinate with internal teams (claims, underwriting, billing) to deliver swift, satisfactory resolutions. Relationship Management: Build rapport with policyholders through empathy, professionalism, and consistent follow‑up, ensuring they feel valued and understood. Data‑Driven Insight: Utilize Nexspire’s CRM platform to track interaction histories, identify trends, and generate reports that inform strategic retention initiatives. Cross‑Functional Collaboration: Partner with marketing, sales, and product development to convey customer feedback and help shape new offerings. Documentation & Compliance: Accurately document all communications, maintain regulatory compliance, and adhere to internal policies regarding data privacy and security. Continuous Improvement: Participate in regular training, coaching sessions, and performance reviews to refine retention techniques and stay current with industry best practices. Essential Qualifications Proven ability to communicate clearly, persuasively, and with genuine empathy across diverse customer demographics. Demonstrated problem‑solving and conflict‑resolution skills, especially in high‑stress or emotionally charged situations. Excellent organizational and time‑management capabilities, with a track record of juggling multiple customer interactions without sacrificing quality. Hands‑on experience with Customer Relationship Management (CRM) software; familiarity with Worklio’s preferred platforms is a plus. Self‑motivated and comfortable working both independently and collaboratively within a team environment. Possession of a valid Property & Casualty Insurance license prior to the start date (Hirefluxa may assist with licensing support if required). Preferred Qualifications & Educational Background Bachelor’s degree in Business, Marketing, Communication, or a related field is preferred, though relevant experience may substitute for formal education. Previous experience in customer service, call‑center environments, or dedicated retention roles within the insurance sector. Strong understanding of property & casualty insurance products, policy structures, and coverage options. Exposure to analytics tools (e.g., Excel, Power BI) for measuring retention metrics and forecasting outcomes. Experience with multi‑channel communication (phone, email, live chat, social media) and a willingness to adapt to emerging technology platforms. Core Skills & Competencies for Success Active Listening: Ability to hear beyond words, recognize underlying concerns, and respond with tailored solutions. Emotional Intelligence: Sensitivity to customer emotions, enabling you to de‑escalate tension and build trust quickly. Negotiation & Persuasion: Skilled at presenting value propositions that resonate with policyholder priorities. Technical Proficiency: Comfort navigating CRM dashboards, data entry fields, and digital communication tools. Adaptability: Willingness to adjust strategies based on evolving market conditions, product updates, an

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