Customer Resource Representative

Spherion Fort Myers is seeking a friendly and efficient Customer Resource Representative to be the first point of contact for our valued customers. In this role, you will be crucial in creating a positive and streamlined service experience. You will greet and assist customers, guide them through our kiosk check-in and appointment system, and perform basic document review and transaction processing. The ideal candidate is a detail-oriented individual with excellent customer service skills who thrives in a fast-paced environment. This is a part-time seasonal temporary position and will end in Mid-March. Responsibilities: Greet customers warmly and assist them with the check-in process using our self-service kiosk. Perform a basic review of customer documents to accurately identify their service needs before issuing a service ticket. Guide customers on how to book, reschedule, or cancel appointments using the kiosk and other front-desk systems. Process and distribute Express Lane registrations and other expedited service documents efficiently. Conduct general transaction processing with a high degree of accuracy. Physically verify Vehicle Identification Numbers (VINs) and odometer readings as required for service processing. Perform other administrative and front-desk tasks as needed to ensure a smooth workflow and positive customer experience. Working hours: 10:00 AM - 3:00 PM Skills: Strong organizational skills and the ability to multitask effectively in a busy environment. Proficiency in using computer systems and a comfort level with assisting others with technology (e.g., self-service kiosks). A keen eye for detail to ensure accuracy in document review and transaction processing. Education: High School Experience: 0-1 years Qualifications: High School Diploma or GED is required. Proven experience in a customer service or front desk role is essential. Excellent interpersonal and communication skills with a professional and welcoming demeanor. There are several ways to apply: -- Apply Now on this Post! -- Skip the wait times and Call our office to schedule an interview at 239-939-9999 --Apply in person Monday-Friday between the hours of 9:00am-12pm at 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907 Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). key responsibilities Greet customers warmly and assist them with the check-in process using our self-service kiosk.Perform a basic review of customer documents to accurately identify their service needs before issuing a service ticket.Guide customers on how to book, reschedule, or cancel appointments using the kiosk and other front-desk systems.Process and distribute Express Lane registrations and other expedited service documents efficiently.Conduct general transaction processing with a high degree of accuracy.Physically verify Vehicle Identification Numbers (VINs) and odometer readings as required for service processing.Perform other administrative and front-desk tasks as needed to ensure a smooth workflow and positive customer experience. experience 0-1 years skills Strong organizational skills and the ability to multitask effectively in a busy environment.Proficiency in using computer systems and a comfort level with assisting others with technology (e.g., self-service kiosks).A keen eye for detail to ensure accuracy in document review and transaction processing. qualifications High School Diploma or GED is required.Proven experience in a customer service or front desk role is essential.Excellent interpersonal and communication skills with a professional and welcoming demeanor. education High School Apply tot his job