Customer Relations Representative/Web Program Specialist

The New York City Bar Association is a voluntary association of lawyers and law students, focused on promoting excellence and access to justice. The Customer Relations Representative/Web Program Specialist will provide administrative and technical support for online programs, ensuring seamless execution and exceptional customer service. Responsibilities Set up, configure and handle modifications to online programs using software applications and databases In conjunction with ITS and the department head, provide internal and external technical support to ensure the high performance, integrity and reliability of online programs Assist with generating online usage reports, polls, and surveys, tracking attendance, and providing certificates of attendance to attorneys for accredited states Maintain effective communication with all online web partners Create, maintain and send program documents to online web partners for live webcast/webinars and on-demand programs. Upload program documents for live webcast/webinar and on-demand programs Track and maintain accurate monthly accreditation reports for live webcast and on-demand programs Create value for the City Bar member and customer by providing exceptional customer service Handle heavy volume of customer service calls and emails Identify and access customer’s needs to achieve satisfaction and build relationships Attract potential members by proactively suggesting information about our benefits, services and products Provide in-take of membership requests, small law firm transactions, CLE, other programs and event registrations by phone visits, or email Understand membership benefits, policies, qualifications and their various categories, MCLE requirements and CLE policies Provide support at programs (including CLE) and membership events as required Accurately process credit card and check payments, refunds and cancellations for membership, programs and events Other responsibilities as assigned Skills Associate level degree or higher, or equivalent experience Minimum one year of experience in a customer service environment Can successfully work collaboratively as part of a team as well as independently Excellent communication skills, both verbal and written High attention to detail, adherence to deadlines, strong judgment Ability to manage multiple projects and meet deadlines Self-motivated and able to assume responsibility and work autonomously in a professional and results-oriented manner Ability and desire to provide excellent customer service Strong computer skills including Microsoft Office Suite; willing to embrace new technology Flexibility to work evening hours and early mornings, when needed for programs held before and after general work hours Candidates must be authorized to work in the United States. We are not able to sponsor visas for this position Experience with iMIS, Freestone, HTML, a plus Benefits Generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year’s day, day off for volunteer work, extra time off in summer) Choice of medical plans (some offered at almost no charge to employee) Dental Vision 401K Life insurance Commuter benefits program Employee Assistance Program Short-term/long-term disability insurance Employee discounts Company Overview New York City Bar Association offers legal services and enable to search right attorney from it. It was founded in 1870, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is