Customer Program Specialist

Our Incora Story is really taking off—and we’d love you to join us on the journey. As a leading supply chain solutions business in the aerospace industry, customers are at the heart of everything we do . We are currently seeking an exceptional Customer Program Specialist to support intermediate to complex customer accounts and contracts through outstanding service, strong partnership, and operational excellence. The Role The Customer Program Specialist is accountable for building and maintaining strong customer relationships by delivering high‑quality service and operational support. This role requires an advanced understanding of customer operations, contract administration, and internal processes, while serving as a key liaison between customers and internal teams. You will proactively manage customer accounts, investigate and resolve issues, support contract execution, and ensure customer expectations are consistently met or exceeded. Key Responsibilities Build and maintain strong working relationships with external customers and internal partners Maintain advanced knowledge of Incora customer requirements, distribution methods, and contract terms Provide excellent customer service through fast, accurate, and professional response to requests Respond promptly to customer inquiries related to order status, availability, and delivery plans Process, review, release, and prioritize incoming orders daily to meet customer delivery requirements Run and review open order reports daily to ensure on‑time shipment Verify order releases against contract requirements for accuracy and compliance Manage bin maintenance, backorders, and contract changes accurately and timely Coordinate with Procurement and Supply Chain to sustain inventory levels for contract fulfillment Resolve backorders and support root cause initiatives with a target of zero backorders Investigate and resolve intermediate to complex customer issues in alignment with company policies Provide LTA (Long‑Term Agreement) contract administration support Process customer returns (RMAs) and ensure proper documentation Ensure quality flow‑downs are correctly applied during contract review Interface directly with customer auditors to support compliance with customer specifications Update customer portals with shipping and delivery information to maintain high performance ratings Prepare, manage, and follow through on customer expedite requests Train and mentor sales team members, as assigned Participate in ad hoc projects, departmental meetings, and company training initiatives Our Values Success at Incora starts with living our values every day: Courage – Take ownership of issues and challenges Collaboration – Share knowledge and support one another Commitment – Deliver on internal and external customer expectations Community – Value people and the world we share About You Education High School Diploma or GED required Bachelor’s degree in Business, Accounting/Finance, Marketing, or Supply Chain preferred (or equivalent experience) Qualifications & Experience 3–5 years of combined Sales and Customer Service experience (aerospace industry preferred) Demonstrated ability to manage intermediate to complex customer accounts Proven success conducting root cause analysis and resolving customer issues Strong customer service mindset with the ability to work tactfully and professionally Excellent organizational, time‑management, and follow‑through skills Ability to manage multiple priorities in a fast‑paced environment Strong verbal, written, and presentation skills with a focus on quality and service High attention to detail with accurate data entry and documentation practices Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel) Ability to collaborate effectively across departments to drive results What Incora Offers Competitive compensation and comprehensive benefits Eligibility for company incentive programs 8 paid holidays plus 2 floating holidays FlexTime policy for exempt employees 80 hours of exempt sick time 2 weeks paid parental leave Multiple health plan options with competitive premiums Employer‑paid life insurance (1× salary), STD, and LTD 401(k) with company match Employee discount portal via PerkSpot A modern, first‑class work environment Clear opportunities for career growth as part of the Incora Story Equal Opportunity Employer Incora is an Equal Employment Opportunity (EEO) employer. We value diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.