Customer Profit Strategist

About MangomintMangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.We’re a fully remote, fun, and ambitious team and get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!About the RoleWe’re looking for a sharp, resourceful, and customer-obsessed Profit Strategist to join our small but mighty Customer Profit Team. This role is built for someone who loves working directly with customers, knows how to think on their feet, and can confidently lead conversations around strategy, structure, and outcomes.Your main job? Help our customers grow their profit through Mangomint’s most powerful tools—flows, memberships, packages, rebooking campaigns, and more.This role is 75% live customer calls and 25% strategic outreach and campaign follow-up. If you're energized by direct impact, real conversations, and problem-solving in real time, keep reading.Why This Role MattersThis team is still early—but we’re building something with serious momentum. Our job is to make sure customers actually use the powerful tools they're paying for—and when we do that right, they stay longer, grow faster, and make more money.You’ll be on the frontlines of that. Helping businesses implement profit-driving strategies, refining our outreach and messaging, and shaping the future of this team alongside us.Lets be honest…This role isn’t for someone who needs rigid structure or step-by-step instructions. You’ll need to be self-directed, solutions-oriented, and comfortable navigating grey areas. We’re figuring things out as we go, and we want someone excited by that—not overwhelmed by it.In this role you will:Run ~6-8 customer calls per day helping business owners optimize for profit and efficiency using Mangomint toolsGuide customers through flow creation, offer structuring, membership design, and seasonal campaign strategyThink on your feet—every call is different, and the customer often doesn’t know what they need until you uncover it with themFollow up with leads from outreach campaigns and promo pushes to drive bookings and conversionsSupport with outbound messaging to key segments (e.g., expiring credits, missed opportunities, vertical-specific promos)Help track and manage pipeline in Airtable and Salesforce (don’t worry, we’ll train you up)Collaborate cross-functionally to build smarter processes, share customer insights, and refine what worksWhat We’re Looking For2+ years experience in customer success, onboarding, or sales-like environmentsStrong presentation and verbal communication skills—you can own a Zoom roomComfort navigating ambiguity—our calls don’t follow a script, and no two are the sameConfidence talking strategy: you’re not afraid to ask questions, pitch ideas, or challenge assumptionsHighly organized with a systems mindset (experience with Airtable, Notion, or Intercom is a plus)Ability to work independently, move fast, and handle multiple tasks without letting anything dropBonus: industry experience (salon, medspa, wellness), or previous use of MangomintWhat You’ll Love About MangomintHealth, dental, vision, life & LTD insuranceGenerous monthly wellness budget for gym memberships, yoga, etc.Premium subscription to the Calm app & One Medical membershipFlexible and unlimited PTO401k plan available (no matching)Employee stock option programMangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).

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