Customer Portfolio Manager – Power Outage Management
Job Description:
• Demonstrate accountability for functional, business, and broad company objectives for Gas Power within GE VERNOVA
• Responsible for the profitability and customer satisfaction for assigned contract/s and customer obligations
• Fulfill service agreement obligations, fixed price, material program management, interact with members of the customer service, parts and transactional services, field service
• Serve as a liaison between internal/external organizations and assigned customer(s)
• Own the customer relationship and communication as well as contributing to overall business strategy inclusive of the P&L’s and Growth Opportunity for this Portfolio
• Develop and own site customer communication plan
• Coordinate and facilitate regular "Customer meetings" reviewing open items and action plans
• Be responsible for developing outage scope/communicating scope to the field services team
Requirements:
• Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
• Minimum of 7+ years of Outage Management with Technical Field knowledge of Heavy Duty Gas Turbine/and or Steam Power Equipment experience
Benefits:
• Healthcare benefits include medical, dental, vision, and prescription drug coverage
• Access to a Health Coach, a 24/7 nurse-based resource
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services
• Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• Access to Fidelity resources and planning consultants
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness
• Demonstrate accountability for functional, business, and broad company objectives for Gas Power within GE VERNOVA
• Responsible for the profitability and customer satisfaction for assigned contract/s and customer obligations
• Fulfill service agreement obligations, fixed price, material program management, interact with members of the customer service, parts and transactional services, field service
• Serve as a liaison between internal/external organizations and assigned customer(s)
• Own the customer relationship and communication as well as contributing to overall business strategy inclusive of the P&L’s and Growth Opportunity for this Portfolio
• Develop and own site customer communication plan
• Coordinate and facilitate regular "Customer meetings" reviewing open items and action plans
• Be responsible for developing outage scope/communicating scope to the field services team
Requirements:
• Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
• Minimum of 7+ years of Outage Management with Technical Field knowledge of Heavy Duty Gas Turbine/and or Steam Power Equipment experience
Benefits:
• Healthcare benefits include medical, dental, vision, and prescription drug coverage
• Access to a Health Coach, a 24/7 nurse-based resource
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services
• Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• Access to Fidelity resources and planning consultants
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness