Customer Onboarding, PEO
Job Description:
• Helping customers from low and medium-touch journeys through onboarding and offboarding
• Helping your teammates with escalations and day-to-day questions on processes and Deel products
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
• Setting up customers to success in timely manner through becoming expert in Deel products
• Problem solve Client’s issues and proactively advocate for Client’s success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
Requirements:
• You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.
• 1-2 years of experience with Professional Employer Organization (PEO)
• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
• Creative approach to problem-solving and embrace the challenge with the tools at your disposal.
• Excellent communicator with great written and presentation skills.
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Demonstrate understanding of project management principles and ability to lead projects to completion successfully
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact
Benefits:
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access
Apply Now
Apply Now
• Helping customers from low and medium-touch journeys through onboarding and offboarding
• Helping your teammates with escalations and day-to-day questions on processes and Deel products
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
• Setting up customers to success in timely manner through becoming expert in Deel products
• Problem solve Client’s issues and proactively advocate for Client’s success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
Requirements:
• You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.
• 1-2 years of experience with Professional Employer Organization (PEO)
• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
• Creative approach to problem-solving and embrace the challenge with the tools at your disposal.
• Excellent communicator with great written and presentation skills.
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Demonstrate understanding of project management principles and ability to lead projects to completion successfully
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact
Benefits:
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access
Apply Now
Apply Now