Customer Onboarding Manager (m/f/d) - IDP

Become Customer Onboarding Manager (m/f/d) - IDP at Retarus. Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS , as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace. What we offer Mobile working and flexible working time Collaborative, diverse company culture and superior team spirit Flat hierarchies and great feedback culture Development opportunities & career perspective International business & cross-site collaboration Modern, dog-friendly offices with nice amenities Company-paid health insurance, public transportation, lunch vouchers and further benefits What you'll do In this role, you will guide customers through the onboarding of our IDP solution and ensure they can use the platform effectively and independently. You will act as a trusted partner, translating requirements into practical solutions and supporting customers in optimizing their document workflows—while collaborating closely with internal teams to deliver a smooth onboarding experience. Guide customers through onboarding and ensure effective platform usage Deliver trainings on portal usage, HITL workflows, review processes, and quality improvements Support customers in understanding review feedback and implementing improvements Monitor onboarding progress and proactively identify challenges Act as the main contact for product-related onboarding questions Translate business requirements into platform configurations Provide recommendations to improve extraction quality and document handling Enable customers to independently operate the solution after onboarding Collaborate with Implementation Engineers, Review Teams, and Product/Engineering What you'll need Experience in customer-facing roles with a strong service mindset Ability to explain technical concepts clearly to non-technical audiences Strong communication and presentation skills Proactive, structured, and customer-oriented way of working Ability to manage multiple onboarding projects in parallel Technical curiosity and ability to quickly understand complex products Experience in enterprise environments 2+ years in onboarding, customer success, or solution consulting Familiarity with document workflows, data extraction, or automation Experience with enterprise software or SaaS platforms Fluent in English (German is a plus) What you can expect At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies. Very important Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alissa Selman is happy to field any questions you may have: [email protected] We’re looking forward to getting to know you!