Customer Management – Distribution

Overview British American Tobacco UK has an exciting opportunity for a Customer Management - Distribution in London Chiswick. BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry. To achieve this ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey! Role: Manage execution and support on all visibility initiatives within the Independent retail channel. Reports to Visibility Manager. Core Relationships Internal – Field Force, Consumer Engagement, LEX, Finance SP&I, Activation; External – External vendors. Geographic Scope Local. Travel: Local. Key responsibilities Follow and execute all visibility plans and activities within the Independent channel as per set timeline from the business. Coordinate between local partners to achieve the best outcome for the company. Support on the execution of local marketing activities in Independent retail while managing projects and deployment on time and within budget. Monitors external agencies to ensure day-to-day activities with required quality and agreed cost & timelines. Conduct regular field checks and follow ups to ensure all of our internal and local marketing principles are being followed. Support communication between local marketing, trade and external vendors to ensure all criteria and conditions are met for the deployment of the activities prior to launch. Provide ongoing coaching and feedback and share the relevant expertise with Marketing and Sales team. What are we looking for? Proactive and independent mindset. Effective communication, negotiation, and presentation skills. Willingness to learn, proactivity & resilience. Ability to think and act both strategically and operationally. Strong analytical capabilities, attention to detail and excellent execution capabilities. Minimum bachelor’s degree. PowerPoint proficient. Excel proficient. What we offer you We offer a market leading annual performance bonus (subject to eligibility). Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives. Your journey with us isn\\\'t limited by boundaries; it\\\'s propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn\\\'t just a statement – it\\\'s a reality we\\\'re eager to build together. Seize the opportunity and own your development; your next chapter starts here. You\'ll have access to online learning platforms and personalized growth programs to nurture your leadership skills. We prioritise continuous improvement within a transformative environment, preparing for ongoing changes. Why join BAT? We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions. Collaboration, inclusion and partnership underpin everything we do here at BAT. We are committed to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds strengthens us and aligns with our business goals. We see career breaks as opportunities. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce. Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here. If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, please notify us. We are committed to providing appropriate arrangements for you to demonstrate your full potential. #J-18808-Ljbffr