Customer Love Associate – Seasonal – (Remote – TX based)
Who We Are:Being naked is the #1 most sustainable option. We’re #2.Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matterand winning a Best Carbon Footprintaward, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way.Our work has gotten love in Drapersand Sourcing Journal, andTIMEwrote about how great our CEO, Hali Borenstein, is. Basically, we’re saving the Earth and looking damn good doing it.We’re a global brand with 50+ stores (and counting) around the world, and our ownsustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this,this, and this. None of this work is possible without the incredible people behind it. We’re a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.And starting right now, we want to do all that with you.Position Name:Seasonal Customer Love AssociateReports to:Customer Love Lead What You’ll Do:
Provide consistently magical customer service across all customer service channels
Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
Consistently meet and exceed performance goals
Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
Get to know the ins and outs of all aspects of the business and gain exposure to different teams
Who You Are:
Smart, incredibly organized, and driven towards excellence
Passionate about Reformation’s mission and products
An incredibly friendly person who loves interacting with people and never loses their cool
Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
Positive and willing to take on any task, big or small
Strong communication skills across all customer service channels, including email, text, and chat
Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
Flexible and able to work in a constantly changing environment
Productive, focused work style to successfully meet case volume expectations
Extra Credit:
Prior experience on an e-commerce customer service team
Proficiency with Kustomer and Google Suite
Availability:We’re currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January. They may also be considered for permanent roles on our core team, based on business needs and individual performance.
Part-Time: 16–29 hours/week, with occasional weekend shifts required
Full-Time: 32–40 hours/week, with occasional weekend shifts required
Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.Compensation: The wage for this position is $17.60 – $18.65 per hour, depending on location. TO APPLY:Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.
Apply Now
Provide consistently magical customer service across all customer service channels
Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
Consistently meet and exceed performance goals
Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
Get to know the ins and outs of all aspects of the business and gain exposure to different teams
Who You Are:
Smart, incredibly organized, and driven towards excellence
Passionate about Reformation’s mission and products
An incredibly friendly person who loves interacting with people and never loses their cool
Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
Positive and willing to take on any task, big or small
Strong communication skills across all customer service channels, including email, text, and chat
Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
Flexible and able to work in a constantly changing environment
Productive, focused work style to successfully meet case volume expectations
Extra Credit:
Prior experience on an e-commerce customer service team
Proficiency with Kustomer and Google Suite
Availability:We’re currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January. They may also be considered for permanent roles on our core team, based on business needs and individual performance.
Part-Time: 16–29 hours/week, with occasional weekend shifts required
Full-Time: 32–40 hours/week, with occasional weekend shifts required
Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.Compensation: The wage for this position is $17.60 – $18.65 per hour, depending on location. TO APPLY:Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.
Apply Now