Customer Logistics Manager
Job Description: • Oversee logistics activity across Momofuku’s 3PL network • Manage and mentor the Customer Logistics Coordinator • Coordinate with Customer Service, Sales, and Planning • Proactively communicate any potential OOS, shorts, or order changes • Monitor and resolve order discrepancies, substitutions, and revisions • Ensure timely transmission and validation of EDI and ASN data • Partner with 3PLs for dock management and appointment scheduling • Track and report outbound KPIs • Identify root causes of late shipments or damages • Maintain accurate order and shipment data in NetSuite and 3PL portals • Prepare weekly and monthly outbound performance summaries Requirements: • 3–5 years of experience in logistics, distribution, or supply chain operations • Strong understanding of fulfillment and freight modes (LTL, FTL) • Excellent organizational and communication skills • Comfortable balancing day-to-day execution with long-term process development • Proficiency in ERP/WMS systems (NetSuite preferred) and EDI workflows (SPS) • Proven track record of improving service levels and reducing fulfillment costs • Experience in CPG, food, or retail distribution Benefits: • Competitive pay • Comprehensive benefits package (vision, dental, medical) • Gym discounts • Commuter discounts • Opportunities for personal and career development Apply tot his job