Customer Insights Analyst

The Home Depot is a leading home improvement retailer, and they are seeking a Customer Insights Analyst to drive customer-centricity across the enterprise. This role involves managing research projects, synthesizing data, and providing actionable insights to support strategic decisions in Marketing and Merchandising.ResponsibilitiesIndependently manage the lifecycle of small- to mid-sized research projects, ensuring analytical rigor from inception to deliveryDraft detailed research briefs and design surveys that capture high-quality raw dataSynthesize data from multiple sources, including surveys, qualitative research, and industry reports, to create a single source of truth for the businessTransform raw data tables into professional, exec-level PowerPoint reports that highlight key recommendationsProvide actionable intelligence that helps business partners navigate DIYer and Pro customer expectationsApply methodological expertise in path-to-purchase and usage studies to identify market share growth opportunitiesSkillsPost-secondary degree in Business, Market Research, Statistics, or a related analytical field1–3 years of progressive professional experience in analytics or market research, preferably within retail or e-commerceDemonstrated ability to work independently and manage external vendor partnersStrong analytical, influential, interpersonal skillsMarketing research fundamentalsOrganizational skillsProblem-solving and critical thinking skillsData AnalysisProject and change managementTechnical: expert Excel and PowerPoint, experience with Tablau and other dashboard platformsDemonstrated use of AI to aid workflow and analysisPost-secondary research analyst program certificate an assetProficiency in building automated dashboards and utilizing existing research toolkits to streamline executionCompany OverviewThe Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services. It was founded in 1978, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.homedepot.com.



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