Customer Inquiry and Administrative Specialist

New York Life is a Fortune 100 mutual company with a long-standing legacy of integrity and purpose. They are seeking a Customer Inquiry and Administrative Specialist to manage inbound calls, verify claim information, and prepare daily reports in accordance with Risk Management requirements. Responsibilities Answer inbound customer calls, assess needs, and route inquiries to the appropriate department Research and confirm policy details for active and canceled policies to support accurate customer responses Verify claim details for accuracy and enter information into the claims system Prepare, reconcile, and validate daily new-claim reports to meet Risk Management requirements Identify claim exceptions or routing errors and escalate issues for timely resolution and correction Skills High school diploma or equivalent Strong verbal and written communication Strong interpersonal skills and customer service skills Proficiency with Microsoft Office applications (Word, Excel, Outlook) Detail-oriented with strong accuracy and follow-through Benefits Leave programs Adoption assistance Student loan repayment programs Company Overview For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. It was founded in 1845, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship New York Life has a track record of offering H1B sponsorships, with 19 in 2026, 148 in 2025, 99 in 2024, 85 in 2023, 77 in 2022, 48 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.