Customer Experience Specialist, French Market

Are you enthusiastic, patient, highly driven, and motivated by empathy? Do you love helping others and tinkering with the latest tech? Are you a native English speaker with writing skills and a sharp sense of humor?Well, we just might have the perfect job for you.You’ll be asked to care for our customers, while working alongside (and learning from) some of the best talent from the tech and insurance industries. You’ll advocate for our community of customers, and partner with our product and engineering teams to prototype automations, ship feedback-driven updates, and deliver award-winning customer service. You’ll leave each shift having moved real metrics, not just closing tickets.In this job you’llProvide a delightful experience by adapting your style of support to meet each customer’s unique needs in a variety of situationsRapidly become an expert across our insurance products and tech stack, using this knowledge to guide customers with confidence and precisionIdentify and communicate critical pain points in the customer journey with a solution-oriented mindsetBring our values to life while you interact and build community across our teamsCollaborate closely with our prompt engineers to identify prompt changes for our AI tools and evaluate their impact on our customersUse your exceptional written communication skills, and keen eye for clear, natural customer communicationConstantly test, learn, and adapt—whether it’s a new tool, SOP, or customer insight—because growth is your baselineUse AI in your daily tasks and continually strive to optimize your workflowWhat you’ll need1–3 years in SaaS, fintech, insurtech, or another digital-first environment—alternatively able to provide a portfolio of side projects that proves you learn fastExperience with help-desk tools (Zendesk, Intercom, or other relevant tool) plus an itch to automate repetitive macros with AI or no-code toolsComfort reading API docs, running basic queries, or debugging browser dev-tools—no CS degree required, just genuine curiosityA track record of self-promotion: blog posts, GitHub PRs, conference lightning talks, or any other evidence that you amplify your own workNative-level English (bonus points if you can also meme fluently)Contributions to open-source or community forums and/or fluency in another EU language, a plusStrong phone and creative writing skillsHelpful personality and loads of attention to detailContributions to open-source or community forums and/or fluency in another EU language, a plusA builder’s mindset: whether it’s Google Sheets wizardry, building small apps, or documenting best practices, you leave things better than you found themEnthusiasm about learning and adapting to the exciting world of AI—exploring this field is a fundamental part of our culture

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