Customer Experience Specialist (Fixed-Term)
onXmaps, Inc. is a high-growth tech company focused on helping people explore the outdoors. They are seeking a Customer Experience Specialist to provide personalized support to customers through various channels, ensuring they have the best experience with onX products. Responsibilities Serve as the main point of contact for onX customers via phone, email, SMS or live chat Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding the product's proper use and best practices Solve complex customer issues by using the toolset provided Play a vital role in product development by documenting and sharing end-user suggestions and issues Maintain a high satisfaction rating while always acting in the customer's best interest Advocate for comprehensive solutions to customer-facing problems Upsell our product when beneficial to the customer; incentive pay eligible Skills 1-3 years of experience in a customer service or related position Clear written and verbal communication skills Experience working in a fast-paced, high-volume environment Ability to maintain a flexible schedule during hunting season, including scheduled coverage on Saturday or Sunday A customer-first mindset and strong interpersonal skills; ability to be the customer's advocate Organized and detail-oriented, bringing a positive, solutions-focused mindset and the ability to think on your feet Experience working with customer service software Call center experience Passion for the outdoors Existing onX product knowledge Benefits Medical benefits, including a no-monthly-cost medical plan PTO accrual (vacation, holidays, sick time) Eligibility for a bonus at the end of your term 401k matching at 100% for the first 3% you save and 50% from 3-5% Amazing outdoor industry perks Company Overview Important Alert: There is an active job scam using the false domain of careers-onXmaps.com. It was founded in 2009, and is headquartered in Missoula, Montana, USA, with a workforce of 201-500 employees. Its website is