**Customer Experience Specialist – Augusta, GA – arenaflex Store**

Join arenaflex, a leading global airline, as a Customer Experience Specialist in our Augusta, GA location. As a key member of our Reservations team, you will play a vital role in delivering exceptional customer experiences, ensuring that our passengers travel not only outstanding but memorable. If you're passionate about listening to, caring for, and connecting with customers, we want to hear from you. **How You'll Help Us Keep Climbing (Overview & Key Responsibilities)** At arenaflex, we're committed to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. As a Customer Experience Specialist, you will be part of a high-energy call center environment where you'll connect with customers and build an experience where they feel heard, understood, and meaningful. Your responsibilities will include: * Actively listening to customers' needs and concerns * Quickly identifying and owning customer issues * Actively searching for solutions to problems * Making quality decisions * Attention to detail * Interacting with a globally diverse group of customers and colleagues As a Specialist, you will consistently sell travel-related services and promote credit card vendor partner products. You must understand and adhere to all arenaflex and U.S. Department of Transportation (DOT) compliance requirements. With opportunities to advance to specialty teams, you may also assist customers via Twitter, Facebook, or other emerging social media platforms. **Benefits and Perks to Help You Keep Climbing** At arenaflex, our people are our success. We offer a range of benefits and perks to help you keep climbing along the way: * Competitive salary, industry-leading profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 9% * Paid time off including vacation, holidays, paid personal time, maternity and parental leave * Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Recognition rewards and awards through the platform Unstoppable Together * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare **What You Need to Succeed (Minimum Qualifications)** To be successful in this role, you will need: * High School diploma, GED, or High School Equivalency * Be at least 18 years of age * Authorized to work in the United States * Embraces diverse people, thinking, and styles * Consistently makes safety and security, of self and others, the priority * New hires are flexible in working PM shifts with 2 consecutive days off, which will likely be offered midweek * Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches * Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation * Reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment * Demonstrates that privacy is a priority when handling personal data **What Will Give You a Competitive Edge (Preferred Qualifications)** While not required, having one year of experience working in sales or customer service will give you a competitive edge. Additionally, Spanish language fluency is an asset, as Delta periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists. **Career Growth Opportunities and Learning Benefits** As a Customer Experience Specialist, you will have opportunities to advance to specialty teams, including those that respond to customer concerns or resolve complex international ticketing issues. You may also assist customers via Twitter, Facebook, or other emerging social media platforms. arenaflex offers a range of learning benefits, including: * On-the-job training and development programs * Opportunities for advancement and career growth * Access to industry-leading training and development resources * Collaborative and supportive work environment **Work Environment and Company Culture Highlights at arenaflex** At arenaflex, our people are our success. We're committed to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. Our culture is rooted in a shared dedication to: * Providing exceptional customer experiences * Embracing diversity and inclusion * Fostering a culture of safety and security * Encouraging innovation and creativity * Supporting the well-being of our employees and their families **Compensation, Perks, and Benefits** arenaflex offers a competitive salary, industry-leading profit-sharing program, and performance incentives. We also offer a range of benefits and perks, including: * Comprehensive health benefits * Paid time off * Family care assistance * Holistic Wellbeing programs * Domestic and International space-available flight privileges * Recognition rewards and awards * Business Resource Groups * Access to over 500 discounts, specialty savings, and voluntary benefits **Conclusion** If you're passionate about delivering exceptional customer experiences and are committed to living our values, we want to hear from you. Join arenaflex as a Customer Experience Specialist and be part of a high-energy call center environment where you'll connect with customers and build an experience where they feel heard, understood, and meaningful. Apply now to take the first step in your career journey with arenaflex. Apply for this job