Customer Experience Specialist – Augusta, GA – Amazon Store
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How youll help us Keep Climbing (overview & key responsibilities)
Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a performance-based culture and a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customers travel not only outstanding but memorable.
In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:
* Actively listening * Quickly identifying and owning customer issues * Actively search for solutions to problems * Making quality decisions * Attention to detail * Interacting with a globally diverse group of customers and colleagues Specialists consistently sell travel-related services and promote credit card vendor partner products.
Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements. There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms. Take a look at Delta’s behind the scenes Customer Experience Specialist Job preview Job preview here.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Recognition rewards and awards through the platform Unstoppable Together
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
High School diploma, GED, or High School Equivalency
Be at least 18 years of age
Authorized to work in the United States
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek
Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches
Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment
Demonstrates that privacy is a priority when handling personal data
What will give you a competitive edge (preferred qualifications)
One year of experience working in sales or customer service is helpful but not required
Spanish language fluency. Delta periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists, so we would like to know if you are potentially eligible and interested in this position
Apply Now