Customer Experience Specialist – 2nd & 3rd Shift (Remote Position Available Across the United States)
---
Join arenaflex: Where Exceptional Customer Care Meets Revolutionary Healthcare Technology
Are you passionate about delivering outstanding customer service and making a meaningful impact in the healthcare industry? Do you thrive in dynamic environments where your communication skills can shine? If so, arenaflex invites you to become part of our award-winning team as a Customer Experience Specialist working our 2nd and 3rd shift schedules.
At arenaflex, we are more than just a healthcare technology company—we are pioneers dedicated to transforming patient care through cutting-edge imaging solutions. For over a decade, we have maintained an impressive track record of organic growth, doubling our revenue every ten years while remaining steadfastly committed to technological excellence. Our "White Glove" service philosophy isn't just a tagline; it's the foundation of everything we do. We believe that every interaction with our clients and their patients should be nothing short of exceptional.
As we continue our trajectory of growth and expansion, we are seeking a talented and motivated Customer Experience Specialist to join our remote team. This is a fantastic opportunity for individuals who excel in fast-paced environments, possess exceptional communication abilities, and are committed to delivering the highest level of service to healthcare providers and their patients across the nation.
About arenaflex: Our Culture and Commitment
Founded on the principles of innovation, integrity, and customer-centricity, arenaflex has established itself as a leader in the healthcare imaging sector. Our team members are our most valuable asset, and we have created an environment where talent flourishes, careers grow, and individuals are empowered to make a difference.
What sets arenaflex apart is our unwavering dedication to both our employees and our clients. We understand that behind every call, every service request, and every patient interaction, there is a human being relying on us to deliver excellence. This understanding drives our commitment to providing comprehensive training, competitive compensation, and a supportive work environment that fosters professional development and personal well-being.
Our "White Glove" service model represents our promise to consistently exceed expectations. Whether we're assisting healthcare providers with scheduling, coordinating field service technicians, or resolving complex customer concerns, we approach every task with positivity, professionalism, and a customer-first mindset. Join arenaflex, and you'll become part of a team that truly makes a difference in healthcare delivery across America.
Position Overview: Customer Experience Specialist
We are currently seeking a full-time Customer Experience Specialist to support our customer service operations during 2nd and 3rd shift hours. This position is fully remote, allowing you to work from anywhere in the United States while contributing to our mission of delivering unparalleled service to healthcare clients nationwide.
The ideal candidate will demonstrate exceptional interpersonal skills, strong organizational capabilities, and the ability to thrive in a dynamic, fast-paced environment. You will serve as the primary point of contact for our clients, drivers, and internal teams during evening and night hours, ensuring seamless operations and exceptional service delivery.
Work Schedule and Requirements
This position requires flexibility and availability to work our rotating 2nd and 3rd shift schedule. The schedule is set and includes the following rotations:
First and Third Weeks:
Saturday – 3rd shift (10:30 PM – 7:00 AM)
Tuesday – 2nd shift (10:30 AM – 11:00 PM, 12 hours)
Wednesday – 3rd shift (10:30 PM – 7:00 AM)
Friday – 2nd shift (10:30 AM – 11:00 PM, 12 hours)
Second and Fourth Weeks:
Saturday – 2nd shift (2:30 PM – 11:00 PM)
Sunday – 2nd shift (2:30 PM – 11:00 PM)
Tuesday – 3rd shift (10:30 PM – 7:00 AM)
Thursday – 2nd shift (2:30 PM – 11:00 PM)
Friday – 3rd shift (10:30 PM – 7:00 AM)
Additional Requirements:
Must be flexible and willing to work overtime when needed, including coming in early, staying later, or switching schedules for coverage purposes
Must be available to work weekends and holidays
Must be able to work remotely from anywhere in the United States
Initial training period of 2 weeks will be conducted at our Downers Grove, IL location
Key Responsibilities and Duties
As a Customer Experience Specialist at arenaflex, you will play a critical role in maintaining our reputation for excellence. Your primary responsibilities will include:
Customer Service and Communication
Professionally manage all incoming customer service phone calls and respond to customer requests via phone, email, and support software systems
Engage in positive, proactive follow-up communication with both customers and colleagues to ensure seamless service delivery
Demonstrate a "can-do" attitude and customer-first approach in every interaction
Communicate clearly and professionally through written and verbal channels
Adhere to HIPAA regulations in all communications regarding patient information
Service Request Management
Create and dispatch service requests using our web-based OMS (Order Management System)
Identify and resolve customer concerns in a professional and timely manner
Log all communications accurately in the work service request system
Attach Field Service Reports to service requests in OMS
Audit reports from vendors to ensure all calls are properly logged in the system
Escalate service calls and problems to appropriate manager contacts when necessary
Driver Support and Coordination
Serve as the nighttime contact for drivers, providing scheduling and maintenance support
Handle inbound and outbound calls to 20-30 drivers nightly
Proactively monitor on-time pick-ups and deliveries
Coordinate with drivers to ensure seamless service execution
Operational Tasks
Order and cancel injectable doses as required
Enter helium readings into the OMS system
Effectively communicate pertinent information to daytime contacts across multiple geographical regions
Complete handoff of follow-ups to co-workers on the next shift
Perform all steps of the Customer Experience Initiative consistently
Follow through on resolution of any customer needs
Complete other duties as assigned by management
Essential Qualifications and Skills
To succeed in this role, candidates must possess the following qualifications and skills:
Core Competencies
Customer Service Experience: Prior experience in customer service, call center environments, or patient scheduling is required. You should understand the dynamics of providing exceptional service and be comfortable handling diverse customer needs.
Communication Skills: Exceptional verbal and written communication abilities are essential. You must be able to articulate thoughts clearly and concisely, adapting your communication style to different audiences.
Organizational Abilities: Strong time management and organizational skills with the ability to prioritize tasks effectively. Attention to detail is critical in this role to ensure accuracy in all communications and system entries.
Multi-tasking Capability: The ability to manage multiple priorities simultaneously while maintaining quality and accuracy under pressure.
Technical Proficiency: Experience working with computers and proficiency in Microsoft Office applications, particularly Excel. Comfort with learning new software systems is essential.
Personal Attributes
A positive, can-do attitude that embraces challenges
Strong problem-solving skills and the ability to think on your feet
Self-motivation and the ability to work independently in a remote environment
Professionalism and the ability to represent arenaflex favorably in all interactions
Adaptability and flexibility to handle changing priorities and unexpected situations
Preferred Qualifications
While not required, the following qualifications would be considered advantageous:
Previous experience in the healthcare or medical imaging industry
Familiarity with healthcare scheduling systems or service management software
Knowledge of HIPAA compliance requirements
Experience working remotely or in distributed team environments
Bilingual capabilities (Spanish is a plus)
Career Growth and Development Opportunities
At arenaflex, we believe in investing in our employees' futures. As a Customer Experience Specialist, you will have access to comprehensive training programs designed to enhance your skills and prepare you for advancement within our organization.
We offer extensive job training and professional development opportunities, including:
Comprehensive onboarding and initial training program
Ongoing skills development workshops
Cross-functional training to broaden your expertise
Access to internal certification programs
Mentorship from experienced team members and leadership
Regular performance reviews with growth planning
Many of our current leadership team members began their careers in entry-level customer service roles and advanced through dedication and hard work. We are committed to promoting from within whenever possible and providing clear pathways for career progression.
Compensation and Benefits Package
We value our employees and are committed to ensuring they are healthy, happy, and well-compensated. arenaflex offers a competitive and comprehensive benefits package that includes:
Financial Benefits
Competitive salary commensurate with experience and qualifications
Travel allowance for required business travel
401(k) retirement plan with generous company matching
Referral bonus program for recommending top talent
Health and Wellness Benefits
Comprehensive health insurance coverage (medical, dental, and vision)
Company-paid dental coverage with applicable health plans
Company-paid life insurance with options for voluntary supplemental life insurance
Voluntary short-term and long-term disability coverage
Health club reimbursement program
Wellness program with generous incentives
Time Off and Work-Life Balance
Flexible Paid Time Off (PTO) policy
Paid holidays
Additional Perks
Employee Assistance Program (EAP) for personal and professional challenges
Company swag and branded merchandise
Employee recognition programs celebrating outstanding performance
Work Environment and Culture
At arenaflex, we foster a culture of respect, collaboration, and excellence. As a remote employee, you'll enjoy the flexibility of working from home while remaining connected to our team through advanced communication tools and regular check-ins.
Our inclusive work environment welcomes individuals from all backgrounds, and we are proud to be an equal opportunity employer. We believe that diverse perspectives strengthen our organization and enable us to better serve our clients and communities. Regardless of your race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other protected characteristic, you'll find a welcoming home at arenaflex.
We maintain a drug-free workplace and require all employees to complete background checks and drug screenings prior to employment. This commitment ensures a safe and professional environment for everyone.
How to Apply
If you're ready to join a dynamic team where your customer service skills will make a real difference, we encourage you to apply today. At arenaflex, you'll find more than just a job—you'll discover a career path, a supportive community, and the opportunity to grow both personally and professionally.
We are excited to review your application and learn how your skills and experience align with our mission of delivering exceptional service in healthcare technology. Take the first step toward an exciting career with arenaflex, where we treat every customer like family and every team member like a partner in our success.
Apply now and become part of something great. We look forward to welcoming you to the arenaflex family!
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law.
Join arenaflex: Where Exceptional Customer Care Meets Revolutionary Healthcare Technology
Are you passionate about delivering outstanding customer service and making a meaningful impact in the healthcare industry? Do you thrive in dynamic environments where your communication skills can shine? If so, arenaflex invites you to become part of our award-winning team as a Customer Experience Specialist working our 2nd and 3rd shift schedules.
At arenaflex, we are more than just a healthcare technology company—we are pioneers dedicated to transforming patient care through cutting-edge imaging solutions. For over a decade, we have maintained an impressive track record of organic growth, doubling our revenue every ten years while remaining steadfastly committed to technological excellence. Our "White Glove" service philosophy isn't just a tagline; it's the foundation of everything we do. We believe that every interaction with our clients and their patients should be nothing short of exceptional.
As we continue our trajectory of growth and expansion, we are seeking a talented and motivated Customer Experience Specialist to join our remote team. This is a fantastic opportunity for individuals who excel in fast-paced environments, possess exceptional communication abilities, and are committed to delivering the highest level of service to healthcare providers and their patients across the nation.
About arenaflex: Our Culture and Commitment
Founded on the principles of innovation, integrity, and customer-centricity, arenaflex has established itself as a leader in the healthcare imaging sector. Our team members are our most valuable asset, and we have created an environment where talent flourishes, careers grow, and individuals are empowered to make a difference.
What sets arenaflex apart is our unwavering dedication to both our employees and our clients. We understand that behind every call, every service request, and every patient interaction, there is a human being relying on us to deliver excellence. This understanding drives our commitment to providing comprehensive training, competitive compensation, and a supportive work environment that fosters professional development and personal well-being.
Our "White Glove" service model represents our promise to consistently exceed expectations. Whether we're assisting healthcare providers with scheduling, coordinating field service technicians, or resolving complex customer concerns, we approach every task with positivity, professionalism, and a customer-first mindset. Join arenaflex, and you'll become part of a team that truly makes a difference in healthcare delivery across America.
Position Overview: Customer Experience Specialist
We are currently seeking a full-time Customer Experience Specialist to support our customer service operations during 2nd and 3rd shift hours. This position is fully remote, allowing you to work from anywhere in the United States while contributing to our mission of delivering unparalleled service to healthcare clients nationwide.
The ideal candidate will demonstrate exceptional interpersonal skills, strong organizational capabilities, and the ability to thrive in a dynamic, fast-paced environment. You will serve as the primary point of contact for our clients, drivers, and internal teams during evening and night hours, ensuring seamless operations and exceptional service delivery.
Work Schedule and Requirements
This position requires flexibility and availability to work our rotating 2nd and 3rd shift schedule. The schedule is set and includes the following rotations:
First and Third Weeks:
Saturday – 3rd shift (10:30 PM – 7:00 AM)
Tuesday – 2nd shift (10:30 AM – 11:00 PM, 12 hours)
Wednesday – 3rd shift (10:30 PM – 7:00 AM)
Friday – 2nd shift (10:30 AM – 11:00 PM, 12 hours)
Second and Fourth Weeks:
Saturday – 2nd shift (2:30 PM – 11:00 PM)
Sunday – 2nd shift (2:30 PM – 11:00 PM)
Tuesday – 3rd shift (10:30 PM – 7:00 AM)
Thursday – 2nd shift (2:30 PM – 11:00 PM)
Friday – 3rd shift (10:30 PM – 7:00 AM)
Additional Requirements:
Must be flexible and willing to work overtime when needed, including coming in early, staying later, or switching schedules for coverage purposes
Must be available to work weekends and holidays
Must be able to work remotely from anywhere in the United States
Initial training period of 2 weeks will be conducted at our Downers Grove, IL location
Key Responsibilities and Duties
As a Customer Experience Specialist at arenaflex, you will play a critical role in maintaining our reputation for excellence. Your primary responsibilities will include:
Customer Service and Communication
Professionally manage all incoming customer service phone calls and respond to customer requests via phone, email, and support software systems
Engage in positive, proactive follow-up communication with both customers and colleagues to ensure seamless service delivery
Demonstrate a "can-do" attitude and customer-first approach in every interaction
Communicate clearly and professionally through written and verbal channels
Adhere to HIPAA regulations in all communications regarding patient information
Service Request Management
Create and dispatch service requests using our web-based OMS (Order Management System)
Identify and resolve customer concerns in a professional and timely manner
Log all communications accurately in the work service request system
Attach Field Service Reports to service requests in OMS
Audit reports from vendors to ensure all calls are properly logged in the system
Escalate service calls and problems to appropriate manager contacts when necessary
Driver Support and Coordination
Serve as the nighttime contact for drivers, providing scheduling and maintenance support
Handle inbound and outbound calls to 20-30 drivers nightly
Proactively monitor on-time pick-ups and deliveries
Coordinate with drivers to ensure seamless service execution
Operational Tasks
Order and cancel injectable doses as required
Enter helium readings into the OMS system
Effectively communicate pertinent information to daytime contacts across multiple geographical regions
Complete handoff of follow-ups to co-workers on the next shift
Perform all steps of the Customer Experience Initiative consistently
Follow through on resolution of any customer needs
Complete other duties as assigned by management
Essential Qualifications and Skills
To succeed in this role, candidates must possess the following qualifications and skills:
Core Competencies
Customer Service Experience: Prior experience in customer service, call center environments, or patient scheduling is required. You should understand the dynamics of providing exceptional service and be comfortable handling diverse customer needs.
Communication Skills: Exceptional verbal and written communication abilities are essential. You must be able to articulate thoughts clearly and concisely, adapting your communication style to different audiences.
Organizational Abilities: Strong time management and organizational skills with the ability to prioritize tasks effectively. Attention to detail is critical in this role to ensure accuracy in all communications and system entries.
Multi-tasking Capability: The ability to manage multiple priorities simultaneously while maintaining quality and accuracy under pressure.
Technical Proficiency: Experience working with computers and proficiency in Microsoft Office applications, particularly Excel. Comfort with learning new software systems is essential.
Personal Attributes
A positive, can-do attitude that embraces challenges
Strong problem-solving skills and the ability to think on your feet
Self-motivation and the ability to work independently in a remote environment
Professionalism and the ability to represent arenaflex favorably in all interactions
Adaptability and flexibility to handle changing priorities and unexpected situations
Preferred Qualifications
While not required, the following qualifications would be considered advantageous:
Previous experience in the healthcare or medical imaging industry
Familiarity with healthcare scheduling systems or service management software
Knowledge of HIPAA compliance requirements
Experience working remotely or in distributed team environments
Bilingual capabilities (Spanish is a plus)
Career Growth and Development Opportunities
At arenaflex, we believe in investing in our employees' futures. As a Customer Experience Specialist, you will have access to comprehensive training programs designed to enhance your skills and prepare you for advancement within our organization.
We offer extensive job training and professional development opportunities, including:
Comprehensive onboarding and initial training program
Ongoing skills development workshops
Cross-functional training to broaden your expertise
Access to internal certification programs
Mentorship from experienced team members and leadership
Regular performance reviews with growth planning
Many of our current leadership team members began their careers in entry-level customer service roles and advanced through dedication and hard work. We are committed to promoting from within whenever possible and providing clear pathways for career progression.
Compensation and Benefits Package
We value our employees and are committed to ensuring they are healthy, happy, and well-compensated. arenaflex offers a competitive and comprehensive benefits package that includes:
Financial Benefits
Competitive salary commensurate with experience and qualifications
Travel allowance for required business travel
401(k) retirement plan with generous company matching
Referral bonus program for recommending top talent
Health and Wellness Benefits
Comprehensive health insurance coverage (medical, dental, and vision)
Company-paid dental coverage with applicable health plans
Company-paid life insurance with options for voluntary supplemental life insurance
Voluntary short-term and long-term disability coverage
Health club reimbursement program
Wellness program with generous incentives
Time Off and Work-Life Balance
Flexible Paid Time Off (PTO) policy
Paid holidays
Additional Perks
Employee Assistance Program (EAP) for personal and professional challenges
Company swag and branded merchandise
Employee recognition programs celebrating outstanding performance
Work Environment and Culture
At arenaflex, we foster a culture of respect, collaboration, and excellence. As a remote employee, you'll enjoy the flexibility of working from home while remaining connected to our team through advanced communication tools and regular check-ins.
Our inclusive work environment welcomes individuals from all backgrounds, and we are proud to be an equal opportunity employer. We believe that diverse perspectives strengthen our organization and enable us to better serve our clients and communities. Regardless of your race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other protected characteristic, you'll find a welcoming home at arenaflex.
We maintain a drug-free workplace and require all employees to complete background checks and drug screenings prior to employment. This commitment ensures a safe and professional environment for everyone.
How to Apply
If you're ready to join a dynamic team where your customer service skills will make a real difference, we encourage you to apply today. At arenaflex, you'll find more than just a job—you'll discover a career path, a supportive community, and the opportunity to grow both personally and professionally.
We are excited to review your application and learn how your skills and experience align with our mission of delivering exceptional service in healthcare technology. Take the first step toward an exciting career with arenaflex, where we treat every customer like family and every team member like a partner in our success.
Apply now and become part of something great. We look forward to welcoming you to the arenaflex family!
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law.