Customer Experience Representative - Spanish speaker

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. As a proud B Corp certified company, we are committed not only to performance but also to purpose—meeting high standards of social and environmental impact. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €179M ARR in 2024 (35% growth year on year) and has close to 1,000 employees globally.At Brevo, our mission is to empower our users in growing their online businesses. Our Customer Experience team is instrumental in supporting our users every step of the way. Thus, we are currently looking for a Spanish native speaker to join our team on a Monday-Friday shift. As a Customer Experience Representative you will : Manage and resolve daily client tickets via email and phone in a timely and professional manner.Ensure that clients’ questions and problems are addressed properly and in a timely manner.Handle challenging customers and escalate complex issues outside of the department when necessary.Report, analyze and resolve system and operational issues that impact clients.Grow client relations and work closely with the tech team to identify bugs.Work independently to master emailing best practices, as well as our platform and the tools we offer customers.Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API. What will contribute to your success : Fluent in Spanish (mandatory). Additional languages are always welcome ! Customer-focused with the ability to build strong customer relationships and instill confidence.Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework.Experience in customer experience/success/support. At least a first experience in customer management focused on retention.SaaS experience is a plus! What we offer: A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth contextMeal vouchers - Swile (12,5 € per day)Excellent private health care, of which 70% is covered by the companyRTTInter-office tripsWork's council benefits (Leeto)Social, green and LGBTQIA+ committees to take care of environmental and social mattersSeveral services related to prevention, health and personal and professional well-being on Welii platformVery competitive referral programSecond parent leave: 1 month of fully paid leaveKids leave: additional time off if your children are sick and need youEnglish classes, and over 155000 courses available on UdemyBudget to support your workspace at homeRelocation package for international talentsSustainable Mobility Package if you choose to commute to work on a mechanical or electric bike...and more! Meet us ! TA Video callA Case Study to do at homeAn interview with your future Team Lead and our Senior Team LeaderAn interview with our Head of Customer Experience Additional Information Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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