**Customer Experience Consultant - Work from Home (Denver) at arenaflex**

Join arenaflex, the nation's largest retailer of used cars, as we continue to disrupt the auto industry with our commitment to honesty, transparency, and high-integrity customer experiences. As a Customer Experience Consultant, you will be the vital link between a customer's at-home and in-store experience, providing a seamless and iconic customer service experience. If you're passionate about delivering exceptional customer experiences and have a knack for building rapport with people, we want to hear from you! **About arenaflex** arenaflex has revolutionized the way cars are bought and sold by delivering a customer-centric experience that sets us apart from the competition. With over 200 locations nationwide and a team of over 25,000 associates, we're dedicated to helping every associate grow their career and achieve their best, both at work and in their community. We're recognized for our commitment to training and diversity, and we're proud to be one of the FORTUNE 100 Best Companies to Work For. **Job Summary** As a Customer Experience Consultant, you will be responsible for connecting with inbound customers online and over the phone to understand their needs and preferences. You will use your knowledge of arenaflex's inventory to guide customers towards vehicles that meet their needs, providing a seamless transition from online to in-store purchasing. You will also mentor others as your skillset expands and achieve sales targets while providing an iconic customer experience. **Key Responsibilities** * Connect with inbound customers online and over the phone to understand their needs and preferences * Use your knowledge of arenaflex's inventory to guide customers towards vehicles that meet their needs * Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery * Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience * Mentor others as your skillset expands * Achieve sales targets while providing an iconic customer experience * Acquire the Automotive Sales Persons License in specific states, which may require testing and travel as some states request physical presence to apply for the license **What We Offer** * An hourly rate of $18.00 - $26.70 * Opportunities to earn a performance-based sales incentive in addition to your hourly rate * A high-energy sales environment where you will work as a team to meet goals * A wide range of customer interactions and the ability to quickly build rapport with people and understand their needs * Opportunities for career growth and advancement, including the potential to become a mentor, manager, or business leader * A comprehensive benefits package, including paid sick, vacation, and holiday time, as well as opportunities for professional development and growth **Qualifications and Requirements** * Sales and customer service experience, preferably in an area such as retail * Ability to thrive in a fast-paced sales environment * Good listening skills and a strong customer focus * High level of self-motivation to achieve performance goals * Strong written and verbal communication skills * Ability to learn and master new technologies; strong computer skills * Open availability for shifts that may include nights, weekends, and holidays * Must be open to shifting schedules two times per year according to the needs of the business * Hybrid role with a requirement for working on-site one day per week * Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location **Work Environment and Culture** * arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. * Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application. * arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all associates. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for building rapport with people, we want to hear from you! Apply now to become a Customer Experience Consultant at arenaflex and join our team of over 25,000 associates who are dedicated to helping every customer find their dream car. Apply Now! Apply for this job