**Customer Experience Champion – Remote Customer Support Associate for blithequark Payment Solutions**

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in fast-paced environments and enjoy solving complex problems? If so, we invite you to join our dynamic team at blithequark as a Customer Experience Champion – Remote Customer Support Associate for our Payment Solutions team. At blithequark, we're revolutionizing the way service-based businesses operate by providing cutting-edge, vertically tailored SaaS solutions that help them accelerate growth, streamline operations, and increase retention. Our innovative digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With a strong presence in Home & Field Services, Health Services, and Fitness & Wellness industries, we're committed to empowering businesses to succeed and grow. **About blithequark** blithequark is a leading service commerce platform that's passionate about creating an extraordinary experience for our customers. We're a company that values diversity, inclusivity, and innovation, and we're committed to making a positive impact on the communities we serve. Our team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. We're used to working remotely across different time zones, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. **Job Summary** As a Customer Experience Champion – Remote Customer Support Associate for our Payment Solutions team, you'll be responsible for providing top-notch support to our customers, resolving issues, and delivering exceptional experiences that exceed their expectations. You'll be the face of blithequark, and your passion, energy, and commitment to customer satisfaction will make a real difference in the lives of our customers. **Responsibilities** * Passionately support blithequark's commitment to creating an outstanding experience for each of our customers * Take calls, emails, and chat requests from existing customers, answering questions, working to resolve issues, and processing account changes * Provide ad-hoc training for customers to ensure they get the most out of our product * Master the blithequark Payment Solutions product to provide customers with guidance on how to best use our product * Express empathy for each customer's situation and work to understand and resolve the issue as quickly as possible * Surprise and delight our customers with handwritten notes, remembering birthdays, or otherwise going the extra mile to knock their socks off * Reduce cancellations by solving problems and offering solutions to customers experiencing any issues **Skills and Experience Needed for Success** * Technical software experience a plus, but not required * Must be friendly, professional, and committed to creating long-term relationships with our customers * Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis * Strong writing and phone skills * Critical thinker and a willingness to problem-solve * A team player who performs well independently * Ability to multitask, take direction, and execute with precision * Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment **Work Environment and Culture** * The blithequark team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia * We're used to working remotely across different time zones, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences * Our company culture values diversity, inclusivity, and innovation, and we're committed to making a positive impact on the communities we serve * We offer a flexible and dynamic work environment that allows you to work from anywhere in the United States – in-office, remote, or hybrid **Benefits and Perks** * Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid * Continued investment in your professional development through Udemy * Robust health and wellness benefits, including an annual wellness stipend * 401k with up to a 4% match and immediate vesting * Flexible and generous (FTO) time-off * Employee Stock Purchase Program * Student Loan Repayment Program **Compensation** * The target base compensation for this position is $19.00 to $21.00 USD per hour in most US locations * Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your credentials and get to know more about your experience. **Equal Opportunity Employer** blithequark is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your application and getting to know more about your experience. Why Join blithequark? At blithequark, we're passionate about creating an extraordinary experience for our customers, and we're looking for talented individuals who share our passion. As a Customer Experience Champion – Remote Customer Support Associate, you'll have the opportunity to: * Make a real difference in people's lives by delivering exceptional customer experiences * Work in a fast-paced and dynamic environment that's always challenging and rewarding * Develop your skills and expertise in customer support and experience * Be part of a global team that's committed to innovation and excellence * Enjoy a flexible and dynamic work environment that allows you to work from anywhere in the United States – in-office, remote, or hybrid What We Offer At blithequark, we offer a comprehensive benefits package that includes: * Flexible and generous (FTO) time-off * Employee Stock Purchase Program * Student Loan Repayment Program * Robust health and wellness benefits, including an annual wellness stipend * 401k with up to a 4% match and immediate vesting * Continued investment in your professional development through Udemy * A dynamic and supportive work environment that encourages innovation and excellence How to Apply If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your credentials and get to know more about your experience. Equal Opportunity Employer blithequark is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your application and getting to know more about your experience. Apply for this job