**Customer Experience Champion - Healthcare Bilingual Customer Service Representative - 100% Remote (Work From Home)**

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Experience Champion - Healthcare Bilingual Customer Service Representative. **About blithequark** At blithequark, our vision is to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach new heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. **Join Our Team Today!** We are seeking a highly motivated and bilingual Customer Service Representative who will support US-based customers with their prescription benefits questions and concerns. As a key member of our team, you will provide exceptional customer service, resolve issues, and make a positive impact on the lives of others. Don't worry if you don't have a background in healthcare or insurance - we provide comprehensive training to ensure your success. **Responsibilities:** * Provide exceptional customer service to US-based customers via inbound calls, addressing their questions and concerns regarding their prescription healthcare benefits * Answer calls in both Spanish and English, providing information about their insurance coverage, benefit plans, copays, and coverage determinations * Handle prescription refills, order status updates, and tracking with accuracy and speed * Educate customers on online self-service for updates and help troubleshoot these self-services * Empathize and resolve concerns to simplify the customer's healthcare experience * Navigate through multiple computer applications with speed and accuracy * Adapt to learn new call types when business needs change and flex support in those areas **Work at Home Requirements:** * High-Speed Internet With At Least 10 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services) * Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for * Must Live in North Carolina * Dedicated, Quiet, & Secured Workspace with No Distractions * A USB Wired Headset with Noise Canceling Microphone **Additional Requirements:** * 18+ Years Old & High School Diploma/GED * 6+ months of customer service experience * Knowledge with healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessment are a plus * Professional Positive Attitude & Courteous Telephone Etiquette * Customer-focused personality * Full-Time Schedule Availability to Meet Business Needs (may include weekends) * Willing to submit a Drug Test and Background Check **Benefits & Perks:** * $15 Hour * Benefits Eligible After 60 Days * Access Up To 50% Of Your Pay Immediately After Your Shift * Health Insurance (Medical, Dental, Vision) & Other Benefits * Pet Insurance * Paid, Virtual Training * Remote Work Environment * Opportunity for Professional Development * Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience, and current job performance. **Why Join blithequark?** * Be part of a dynamic and growing company that values innovation and customer experience * Work from the comfort of your own home with a flexible schedule * Enjoy a competitive salary and benefits package * Develop your skills and career with our comprehensive training and professional development opportunities * Make a positive impact on the lives of others through exceptional customer service **How to Apply:** If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us:** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! **Apply Now:** Apply Job! Apply for this job