Customer Experience Associate I - Remote in Richardson, TX
Job title: Customer Experience Associate I - Remote in Richardson, TX at Crash Champions
Company: Crash Champions
Job description: Champions Do More:As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. Responsibilities:The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.This position is remote and applicants must live in Dallas, TX or Chicago, IL to be considered.Care Center Hours of Operation:
The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.
M-F 10:30am-7pm CST
Saturday 8am-12pm CST rotating (subject to change due to business needs)
The position pays $17.50 per hour
Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures
Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management
Assist customers with setting up rental reservations and scheduling tows
Exhibit a sense of urgency towards daily workload
Convey empathy and confidence on all internal and external customer interactions
Respond to inquiries by clarifying, researching, planning, and implementing
Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer
Execute job while multitasking across multiple communication channels
Execute department processes and procedures to maintain assignment integrity
To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement
Always acting in a manner that creates positive outcomes for our customers
Able to keep customer and company information confidential
All other duties as assigned by management
Qualifications:
High School diploma or G.E.D
Ability and flexibility to work rotating Saturday's & other work schedules
Modem and high-speed internet that meet minimum requirements
Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Crash From Crash”)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. Posted Min Pay Rate: USD $17.50/Hr. Posted Max Pay Rate: USD $17.50/Hr.
Expected salary: $17.5 per hour
Location: Richardson, TX
Job date: Mon, 14 Apr 2025 02:44:19 GMT
Apply for the job now!
Apply Now
Company: Crash Champions
Job description: Champions Do More:As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. Responsibilities:The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.This position is remote and applicants must live in Dallas, TX or Chicago, IL to be considered.Care Center Hours of Operation:
The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.
M-F 10:30am-7pm CST
Saturday 8am-12pm CST rotating (subject to change due to business needs)
The position pays $17.50 per hour
Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures
Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management
Assist customers with setting up rental reservations and scheduling tows
Exhibit a sense of urgency towards daily workload
Convey empathy and confidence on all internal and external customer interactions
Respond to inquiries by clarifying, researching, planning, and implementing
Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer
Execute job while multitasking across multiple communication channels
Execute department processes and procedures to maintain assignment integrity
To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement
Always acting in a manner that creates positive outcomes for our customers
Able to keep customer and company information confidential
All other duties as assigned by management
Qualifications:
High School diploma or G.E.D
Ability and flexibility to work rotating Saturday's & other work schedules
Modem and high-speed internet that meet minimum requirements
Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Crash From Crash”)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. Posted Min Pay Rate: USD $17.50/Hr. Posted Max Pay Rate: USD $17.50/Hr.
Expected salary: $17.5 per hour
Location: Richardson, TX
Job date: Mon, 14 Apr 2025 02:44:19 GMT
Apply for the job now!
Apply Now