**Customer Experience Associate I, Healthcare (Must Reside in CA) - Join arenaflex's Dynamic Team**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' and providers' expectations. As a Customer Experience Associate I, Healthcare, you'll play a vital role in supporting our mission to provide high-quality, patient-centered care. If you're passionate about delivering outstanding service, navigating complex healthcare systems, and working collaboratively with a talented team, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to improving the lives of our members and providers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to create a better healthcare experience for all. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our dynamic team.
**Job Summary**
As a Customer Experience Associate I, Healthcare, you'll serve as a customer advocate, providing exceptional support to our members, providers, and clients. You'll be responsible for handling incoming and outgoing calls related to healthcare benefits, administering intake documentation, and maintaining confidentiality and Protected Health Information (PHI). This role requires strong communication skills, attention to detail, and the ability to navigate complex healthcare systems.
**Key Responsibilities**
* Research and articulate medical information regarding various services, including claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries, while maintaining confidentiality and PHI.
* Meet key performance indicators and service standards while demonstrating compassion and empathy towards members and providers.
* Identify and respond to crisis calls with appropriate resources.
* Facilitate routine referrals and triage decisions that don't require clinical judgment.
* Comprehensively assemble and enter patient information into the appropriate delivery system.
* Demonstrate flexibility in job duties and schedule to aid in better serving members and helping arenaflex achieve its business and operational goals.
* Support team members and participate in activities to build a high-performance team.
* Assume full responsibility for self-development and career progression, proactively seeking and participating in ongoing training sessions.
* Stay up-to-date with operational changes, updating self to ensure accuracy.
* Assist efforts to continuously improve by identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
* Lead or participate in activities to improve Care Center performance, quality, and culture.
* Navigate arenaflex's systems, document customers' comments/information, and forward required information.
* Read and retain information disseminated through multiple resources, ensuring calls are addressed accurately and appropriately per account information.
**Essential Qualifications**
* 1-2 years of customer service experience
* Ability to talk and type simultaneously with attention to detail
* Flexibility in scheduling and comfort with change in a dynamic customer service environment
* Meeting monthly individual call center metrics
* Agreement to recording and evaluations for training and compliance
* Proficiency with keyboard functions and navigation between multiple computer applications
**Preferred Qualifications**
* Call center experience in healthcare
* Associate's or Bachelor's degree
* Relevant certifications or licenses
**Compensation and Benefits**
* Salary range: $31,175 - $46,765 (based on national data, with adjustments for individual skills, experience, education, and other job-related factors)
* Short-term incentives and comprehensive benefits package, including health, life, voluntary, and other benefits that enhance your physical, mental, emotional, and financial wellbeing
* arenaflex is proud to be an Equal Opportunity Employer and a Tobacco-free workplace
**What We Offer**
* Collaborative and dynamic work environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Comprehensive benefits package
* Flexible scheduling and work-life balance
* Access to ongoing training and development opportunities
**How to Apply**
If you're passionate about delivering exceptional customer experiences and working collaboratively with a talented team, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join arenaflex's dynamic team.
Apply Now
Apply Now
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to improving the lives of our members and providers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to create a better healthcare experience for all. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our dynamic team.
**Job Summary**
As a Customer Experience Associate I, Healthcare, you'll serve as a customer advocate, providing exceptional support to our members, providers, and clients. You'll be responsible for handling incoming and outgoing calls related to healthcare benefits, administering intake documentation, and maintaining confidentiality and Protected Health Information (PHI). This role requires strong communication skills, attention to detail, and the ability to navigate complex healthcare systems.
**Key Responsibilities**
* Research and articulate medical information regarding various services, including claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries, while maintaining confidentiality and PHI.
* Meet key performance indicators and service standards while demonstrating compassion and empathy towards members and providers.
* Identify and respond to crisis calls with appropriate resources.
* Facilitate routine referrals and triage decisions that don't require clinical judgment.
* Comprehensively assemble and enter patient information into the appropriate delivery system.
* Demonstrate flexibility in job duties and schedule to aid in better serving members and helping arenaflex achieve its business and operational goals.
* Support team members and participate in activities to build a high-performance team.
* Assume full responsibility for self-development and career progression, proactively seeking and participating in ongoing training sessions.
* Stay up-to-date with operational changes, updating self to ensure accuracy.
* Assist efforts to continuously improve by identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
* Lead or participate in activities to improve Care Center performance, quality, and culture.
* Navigate arenaflex's systems, document customers' comments/information, and forward required information.
* Read and retain information disseminated through multiple resources, ensuring calls are addressed accurately and appropriately per account information.
**Essential Qualifications**
* 1-2 years of customer service experience
* Ability to talk and type simultaneously with attention to detail
* Flexibility in scheduling and comfort with change in a dynamic customer service environment
* Meeting monthly individual call center metrics
* Agreement to recording and evaluations for training and compliance
* Proficiency with keyboard functions and navigation between multiple computer applications
**Preferred Qualifications**
* Call center experience in healthcare
* Associate's or Bachelor's degree
* Relevant certifications or licenses
**Compensation and Benefits**
* Salary range: $31,175 - $46,765 (based on national data, with adjustments for individual skills, experience, education, and other job-related factors)
* Short-term incentives and comprehensive benefits package, including health, life, voluntary, and other benefits that enhance your physical, mental, emotional, and financial wellbeing
* arenaflex is proud to be an Equal Opportunity Employer and a Tobacco-free workplace
**What We Offer**
* Collaborative and dynamic work environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Comprehensive benefits package
* Flexible scheduling and work-life balance
* Access to ongoing training and development opportunities
**How to Apply**
If you're passionate about delivering exceptional customer experiences and working collaboratively with a talented team, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join arenaflex's dynamic team.
Apply Now
Apply Now