Customer Experience Advocate - Join Our Team and Empower Customers to Success!
Position at a Glance:
Company: monday.com
Location: Remote with 3 days/week in our Denver office
Compensation: Competitive salary ($48,000-$62,000 base salary for Colorado-based hires) with bonus potential and equity incentive program
Position: Customer Experience Advocate
Start Date: Immediate openings available
About The Role:
We're seeking a highly skilled Customer Experience Advocate to join our dynamic team! As a Customer Experience Advocate, you will be the face of monday.com, providing exceptional support to our customers across various channels, including live chat, email, phone, and screen shares. You'll empower customers to connect their goals and challenges with our solution, collaborate with internal technical teams, and advocate for customers to shape the best possible version of our product.
Key Responsibilities:
Engage with customers across multiple channels to provide top-notch support
Empower customers to connect their goals and challenges with monday.com's solution
Collaborate with internal technical teams to resolve customer issues
Lead online webinars and one-on-one demos to educate customers on our platform and developer toolkit
Create internal and external documentation to enhance our knowledge base
Advise customers about new features and functionalities
Requirements:
Experience providing customer or technical support (SAAS experience is a plus)
Understanding of help desk software and remote support tools (experience with Zendesk is a plus)
Problem-solving skills and multitasking abilities
Superb written and verbal communication skills
Positive attitude, empathetic, coachable, and collaborative
Ability to take initiative and adapt
What We Offer:
Opportunity to join a well-funded, proven company with big ambitions
Competitive salary and benefit package with bonus potential and equity incentive program
Amazing company culture that values transparency and collaboration
Monthly stipends for food, wellness, and commuter work
Fully dedicated learning and development team
Award-winning work environment - named a "Best Place to Work" by BuiltIn and "Great Place To Work" certified
Join Our Team:
We're on a mission to make people work simpler, more productive, and enjoyable! Join monday.com and help us make it happen! Our Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive.
Apply Now:
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Apply Now
Company: monday.com
Location: Remote with 3 days/week in our Denver office
Compensation: Competitive salary ($48,000-$62,000 base salary for Colorado-based hires) with bonus potential and equity incentive program
Position: Customer Experience Advocate
Start Date: Immediate openings available
About The Role:
We're seeking a highly skilled Customer Experience Advocate to join our dynamic team! As a Customer Experience Advocate, you will be the face of monday.com, providing exceptional support to our customers across various channels, including live chat, email, phone, and screen shares. You'll empower customers to connect their goals and challenges with our solution, collaborate with internal technical teams, and advocate for customers to shape the best possible version of our product.
Key Responsibilities:
Engage with customers across multiple channels to provide top-notch support
Empower customers to connect their goals and challenges with monday.com's solution
Collaborate with internal technical teams to resolve customer issues
Lead online webinars and one-on-one demos to educate customers on our platform and developer toolkit
Create internal and external documentation to enhance our knowledge base
Advise customers about new features and functionalities
Requirements:
Experience providing customer or technical support (SAAS experience is a plus)
Understanding of help desk software and remote support tools (experience with Zendesk is a plus)
Problem-solving skills and multitasking abilities
Superb written and verbal communication skills
Positive attitude, empathetic, coachable, and collaborative
Ability to take initiative and adapt
What We Offer:
Opportunity to join a well-funded, proven company with big ambitions
Competitive salary and benefit package with bonus potential and equity incentive program
Amazing company culture that values transparency and collaboration
Monthly stipends for food, wellness, and commuter work
Fully dedicated learning and development team
Award-winning work environment - named a "Best Place to Work" by BuiltIn and "Great Place To Work" certified
Join Our Team:
We're on a mission to make people work simpler, more productive, and enjoyable! Join monday.com and help us make it happen! Our Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive.
Apply Now:
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Apply Now