Customer Experience Advocate (3rd Shift) - KENTUCKY (Remote)

OVERVIEW: We are seeking dedicated and enthusiastic Customer Experience Advocates to join our dynamic team. This is a part-time or full-time position, with shifts available between 7:00 PM and 5:00 AM Central Time. As the first point of contact for our clients, you will play a vital role in delivering exceptional support and ensuring a positive customer experience. The ideal candidate is patient, empathetic, and passionately communicative — someone who genuinely loves helping others. Responsibilities include responding promptly to customer inquiries via phone, email, and chat; handling all interactions with professionalism and courtesy; and accurately documenting and relaying information to our clients. Applicants must be willing to work weekends and holidays. REQUIREMENTS: • Ability to type at least 40 words per minute • High school diploma or General Education Degree (GED) required • Excellent verbal and written communication skills • Demonstrate excellent phone etiquette and typing skills • A positive attitude, strong problem-solving skills and the ability to work collaboratively within a team are essential for success in this role. • Strong computer skills with the ability to navigate multiple software applications efficiently. • Private and secure workspace (HIPAA Compliant) HARDWARE REQUIREMENTS (Remote Work): • Internet: high speed (min. 25mbps), hard wired (not wireless) • Processor: Modern multi-core CPU recommended • Memory: 4 GB+ of RAM • Browser: Chrome or Microsoft Edge • Operating System: Windows 10 version 1703 or newer • Monitor: dual monitors each capable of displaying 1024x768 pixels • Sound: sound card installed (standard in most computers) • Virus Protection: up-to-date antivirus protection installed, always scan mode • Mic & Speaker/Headset: capability through USB ports • Accessories: mouse, keyboard (PC/104), webcam JOB RESPONSIBILTIES CAN INCLUDE: Answer and dispatch customer telephone calls (<200 calls daily avg). Monitor email and reply accordingly. Monitor and communicate through web chat. Ensure quality service by following company policies and standards as well as adhering to compliance standards. Attend work on a regular and predictable basis. This job does require the employee to sit or stand for extended periods of time. Training and mentoring could occur virtually, through telephone call and/or email and messaging. In addition to applying through Indeed, you can also call our Job Line at 270-793-1030. Tell us you applied through Indeed and follow the prompt(s) on our job line. We are an Equal Opportunity Employer Job Types: Full-time, Part-time Pay: $14.00 - $19.35 per hour Benefits: • Work from home Work Location: Remote Apply tot his job