Customer Engineering Specialist

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.We are hiring a Customer Engineering Specialist within our Engineering Support group to help us continue providing world-class support experience to our customers, globally. In this role, you’ll not only be helping our customers identify product issues but also resolving them on the ground including bug fixing & code reviews.What will you do? Challenge yourself: Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise.Empower users: Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform.Become the knowledge hub: Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team.Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.Train and mentor: new team members as we scale our Customer Happiness functionWhat makes you a match? 5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills.Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis. For e.g.Reverse engineer (problem statement to code snippet)Run code locally and understand the flow line by lineTest fixes locally and commit the changesPassion for empowering users: Understand their pain points & find solutions that make a real impact.Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs.Communication that shines: Clearly explain technical concepts to anyone.Preferred:Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP).SaaS & startup environment familiarity.Worked as a Software Engineer (bug-fixing and/or feature development)Experience leading a technical team.What you will get?Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally.Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance.Cultural Immersion: Immerse yourself in a culture that values learning and knowledge-sharing. Join the Atlan revolution and unleash your potential as a Customer Engineering Specialist.Why Atlan for You?At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.Joining Atlan means:Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together.We are an equal opportunity employerAt Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.

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