Customer Engagement Strategy Lead, Office of CCO
About the position Responsibilities • Develop and maintain a comprehensive customer engagement strategy that prioritizes relationship development with strategically important companies globally • Own executive touchpoint planning and manage intake, preparation, and follow-through standards across executive engagement • Create frameworks for identifying and phasing engagement with priority accounts based on strategic value and relationship stage • Build repeatable systems for managing the rhythm of executive and organizational activities around external stakeholders • Track customer health metrics and flag emerging risks or opportunities for executive attention • Create and maintain documentation standards and metrics to measure the effectiveness of engagement activities Requirements • Have 8+ years of experience in strategy, operations, or chief of staff roles, with significant exposure to commercial or go-to-market functions • Have a track record of working effectively with C-level executives and managing complex stakeholder relationships • Demonstrate exceptional strategic thinking combined with meticulous attention to operational detail • Are skilled at building systems and processes that bring structure to ambiguous, fast-moving environments • Are an excellent communicator who can craft compelling materials for diverse audiences • Have a bias toward action and can manage multiple work streams simultaneously while maintaining quality • We require at least a Bachelor's degree in a related field or equivalent experience. Nice-to-haves • Experience in enterprise technology sales, partnerships, or customer success at a high-growth company • Background working with strategic cloud partnerships (AWS, GCP, Azure) or systems integrator relationships • Familiarity with the AI industry and understanding of enterprise AI adoption patterns • Track record of building chief of staff or business operations functions from the ground up Benefits • We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Apply tot his job