Customer Education Lifecycle Manager – Learner Journey Design, Engagement & Retention Strategy for arenaflex Academy
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About arenaflex – Shaping the Future of Visual Automation
arenaflex is the leading visual platform that empowers anyone—developers, marketers, product teams, and business leaders—to design, build, and automate complex workflows, apps, and systems without writing a single line of code. Headquartered in the vibrant tech hub of Prague, Czech Republic, arenaflex operates a truly global workforce spanning the United States, United Kingdom, Germany, France, Canada, India, Chile, and many more locations. Our mission is to democratize automation, accelerate digital transformation, and enable our customers to solve real‑world problems faster, smarter, and more creatively.
At the heart of our ecosystem lies arenaflex Academy, a world‑class learning hub that guides our customers from first‑time users to power users and champions of the platform. As we continue to expand our community of learners, we are looking for a visionary professional who can architect a data‑driven, lifecycle‑focused education experience that fuels adoption, drives retention, and accelerates revenue growth.
Role Overview – Customer Education Lifecycle Manager
arenaflex Academy is seeking an experienced Customer Education Lifecycle Manager to design, launch, and continuously optimize a comprehensive learner‑engagement strategy. This is a brand‑new, high‑impact role that offers the freedom to build processes from scratch, experiment with cutting‑edge automation, and shape the educational journey of thousands of users worldwide.
The successful candidate will map the entire learner lifecycle, develop tech‑touch engagement campaigns, harness automation and analytics, and partner closely with product, content, and support teams to ensure every learner receives a personalized, outcome‑focused experience.
Key Responsibilities
Learner Journey Mapping & Optimization
Analyze, blueprint, and continuously refine the end‑to‑end learner lifecycle—from initial sign‑up and onboarding, through activation, course completion, skill certification, and ongoing mastery.
Identify critical engagement touchpoints and high‑risk drop‑off zones using quantitative data and qualitative feedback.
Design modular, role‑based learning pathways that adapt to diverse skill levels, industry verticals, and individual objectives.
Collaborate with the product and UX teams to embed learning moments directly within the arenaflex platform.
Engagement & Retention Strategy Development
Conceptualize and launch tech‑touch campaigns (email, in‑app, push notifications, SMS) that guide learners toward milestones and celebrate achievements.
Create triggered messaging sequences that deliver timely nudges, reminders, and encouragement based on real‑time learner behavior.
Leverage sophisticated segmentation and personalization to tailor content, recommendations, and offers for each learner cohort.
Run hypothesis‑driven experiments (A/B, multivariate) to measure impact on activation time, completion rates, and long‑term retention.
Automation & Data‑Driven Personalization
Build scalable automation workflows using arenaflex’s integration platform alongside third‑party tools such as Customer.io, HubSpot, or Braze.
Develop dynamic email templates, nurture tracks, and lifecycle automations that react to learner actions and data signals.
Implement real‑time data pipelines that feed behavioral metrics into personalization engines, ensuring each interaction feels custom‑crafted.
Document, maintain, and continuously improve the automation architecture to support rapid scaling.
Analytics, Measurement & Continuous Improvement
Define a comprehensive KPI framework—including activation time, course completion %, net promoter score (NPS), churn risk, and revenue‑impact metrics.
Utilize analytics platforms such as Google Analytics, Mixpanel, and internal dashboards to surface actionable insights.
Produce regular performance reports for leadership, highlighting wins, opportunities, and data‑backed recommendations.
Establish a culture of experimentation, where data informs every strategic decision and learning loop is closed quickly.
LMS & Learning Experience Optimization
Partner with the content creation team to align curriculum design with learner behavior insights and platform capabilities.
Explore advanced features of Thinkific (or comparable LMS) to enhance interactivity, gamification, and community engagement.
Recommend and implement UI/UX enhancements that reduce friction and boost learner satisfaction.
Essential Qualifications
Minimum 3 years of proven experience in learner or customer journey mapping, with a strong focus on engagement, activation, and retention.
Demonstrated expertise in segmentation, personalization, and lifecycle marketing strategy.
Hands‑on proficiency with email marketing automation tools (e.g., Customer.io, HubSpot, Braze) and the ability to build complex workflows.
Fluent English communication skills—both written and spoken—to craft compelling copy and present insights to global stakeholders.
Solid foundation in A/B testing, statistical analysis, and data‑driven decision‑making.
Technical familiarity with email design fundamentals (HTML & CSS) and the ability to troubleshoot rendering issues.
Experience using analytics suites such as Google Analytics, Mixpanel, or similar to track user behavior and performance.
Strong understanding of automation and integration platforms, preferably with experience building connectors in arenaflex or comparable visual automation tools.
Self‑starter mindset with a track record of building processes from ground‑up in fast‑paced, autonomous environments.
Exceptional collaboration and communication skills, capable of influencing cross‑functional teams (product, design, support, sales).
Preferred Qualifications & Nice‑to‑Have Skills
Experience in SaaS education or technical enablement environments, particularly within a B2B or enterprise context.
Working knowledge of LMS platforms (Thinkific, Teachable, Moodle, etc.) and learning‑experience design (LXD) principles.
Familiarity with data‑visualization tools such as Tableau, Looker, or Power BI for executive‑level reporting.
Background in behavioral psychology, instructional design, or adult learning theory.
Prior exposure to multivariate testing, predictive modeling, or machine‑learning‑driven recommendation engines.
Core Skills & Competencies for Success
Strategic Vision: Ability to see the big picture while meticulously executing on tactical initiatives.
Analytical Acumen: Comfort with large data sets, deriving insights, and translating them into concrete actions.
Creative Storytelling: Craft persuasive, learner‑centric messaging that resonates across cultures.
Technical Curiosity: Eagerness to explore new automation tools, API integrations, and emerging ed‑tech trends.
Project Management: Skilled at prioritizing, managing timelines, and delivering results under tight deadlines.
Collaboration: Proven ability to work seamlessly with product managers, engineers, designers, and content creators.
Customer‑First Mindset: Deep empathy for the learner journey and a relentless drive to remove friction.
Career Growth & Learning Opportunities
arenaflex invests heavily in the professional development of its team members. As a Customer Education Lifecycle Manager, you will have direct exposure to senior leadership, cross‑functional product teams, and a global customer base. Opportunities include:
Leading a dedicated education operations squad as the program scales.
Participating in quarterly strategy workshops where you shape the roadmap for arenaflex Academy.
Access to a comprehensive learning platform covering leadership, data science, instructional design, and emerging automation technologies.
Mentorship from seasoned product and growth leaders across the organization.
Eligibility for internal mobility—transitioning into roles such as Product Marketing, Customer Success Management, or even Product Management within arenaflex.
Culture, Values & Work Environment at arenaflex
We believe that great products are built by diverse, empowered, and inspired people. arenaflex fosters a culture where:
Collaboration Beats Competition: Teams share knowledge openly, celebrate each other's wins, and co‑create solutions.
Customer Impact Is Core: Every initiative is measured against the value it delivers to our learners.
Playful Innovation Thrives: We encourage curiosity, experimentation, and a “game on” attitude that fuels creativity.
Inclusion Is Non‑Negotiable: We celebrate 40+ nationalities, support flexible work arrangements, and maintain zero‑tolerance for discrimination.
Our Prague headquarters feature a modern, pet‑friendly office equipped with height‑adjustable desks, MacBooks, 34” curved monitors, and even a 3‑D printer for prototyping fun. Remote employees receive a monthly home‑office stipend, unlimited snack access, and regular virtual‑team events (game nights, pizza parties, and sport challenges).
Compensation, Perks & Benefits
While exact salary ranges depend on experience and location, we commit to offering a competitive total‑compensation package that includes:
Base salary aligned with market benchmarks for senior lifecycle and education professionals.
Performance‑based bonuses tied to learner‑success metrics and company growth.
Equity participation through RSU grants, allowing you to share in arenaflex’s future upside.
25 vacation days plus 4 sick days, plus additional paid parental leave (up to 24 weeks for primary caregivers).
Comprehensive health, dental, and vision plans.
Flexible remote‑work policy with a generous home‑office allowance.
Professional development budget, conference attendance, and access to industry‑leading learning platforms.
Multisport card contribution, team‑building retreats, and regular social gatherings.
How to Apply
If you are passionate about turning data into delightful learning experiences, love building scalable processes from nothing, and want to make a tangible impact on a global community of automation enthusiasts, we want to hear from you. Submit your résumé, a brief cover letter describing a successful lifecycle program you’ve built, and any portfolio or case‑study links that showcase your work.
Join arenaflex and help us empower the next generation of creators, builders, and innovators.
Final Thought
At arenaflex, we roll together—different ideas, diverse backgrounds, and a shared ambition to make automation accessible to everyone. Your expertise will not only shape our learners’ journeys but also contribute to the broader mission of democratizing technology. Apply today and become a pivotal part of a fast‑growing, purpose‑driven organization where your career can truly flourish.
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Apply Now
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About arenaflex – Shaping the Future of Visual Automation
arenaflex is the leading visual platform that empowers anyone—developers, marketers, product teams, and business leaders—to design, build, and automate complex workflows, apps, and systems without writing a single line of code. Headquartered in the vibrant tech hub of Prague, Czech Republic, arenaflex operates a truly global workforce spanning the United States, United Kingdom, Germany, France, Canada, India, Chile, and many more locations. Our mission is to democratize automation, accelerate digital transformation, and enable our customers to solve real‑world problems faster, smarter, and more creatively.
At the heart of our ecosystem lies arenaflex Academy, a world‑class learning hub that guides our customers from first‑time users to power users and champions of the platform. As we continue to expand our community of learners, we are looking for a visionary professional who can architect a data‑driven, lifecycle‑focused education experience that fuels adoption, drives retention, and accelerates revenue growth.
Role Overview – Customer Education Lifecycle Manager
arenaflex Academy is seeking an experienced Customer Education Lifecycle Manager to design, launch, and continuously optimize a comprehensive learner‑engagement strategy. This is a brand‑new, high‑impact role that offers the freedom to build processes from scratch, experiment with cutting‑edge automation, and shape the educational journey of thousands of users worldwide.
The successful candidate will map the entire learner lifecycle, develop tech‑touch engagement campaigns, harness automation and analytics, and partner closely with product, content, and support teams to ensure every learner receives a personalized, outcome‑focused experience.
Key Responsibilities
Learner Journey Mapping & Optimization
Analyze, blueprint, and continuously refine the end‑to‑end learner lifecycle—from initial sign‑up and onboarding, through activation, course completion, skill certification, and ongoing mastery.
Identify critical engagement touchpoints and high‑risk drop‑off zones using quantitative data and qualitative feedback.
Design modular, role‑based learning pathways that adapt to diverse skill levels, industry verticals, and individual objectives.
Collaborate with the product and UX teams to embed learning moments directly within the arenaflex platform.
Engagement & Retention Strategy Development
Conceptualize and launch tech‑touch campaigns (email, in‑app, push notifications, SMS) that guide learners toward milestones and celebrate achievements.
Create triggered messaging sequences that deliver timely nudges, reminders, and encouragement based on real‑time learner behavior.
Leverage sophisticated segmentation and personalization to tailor content, recommendations, and offers for each learner cohort.
Run hypothesis‑driven experiments (A/B, multivariate) to measure impact on activation time, completion rates, and long‑term retention.
Automation & Data‑Driven Personalization
Build scalable automation workflows using arenaflex’s integration platform alongside third‑party tools such as Customer.io, HubSpot, or Braze.
Develop dynamic email templates, nurture tracks, and lifecycle automations that react to learner actions and data signals.
Implement real‑time data pipelines that feed behavioral metrics into personalization engines, ensuring each interaction feels custom‑crafted.
Document, maintain, and continuously improve the automation architecture to support rapid scaling.
Analytics, Measurement & Continuous Improvement
Define a comprehensive KPI framework—including activation time, course completion %, net promoter score (NPS), churn risk, and revenue‑impact metrics.
Utilize analytics platforms such as Google Analytics, Mixpanel, and internal dashboards to surface actionable insights.
Produce regular performance reports for leadership, highlighting wins, opportunities, and data‑backed recommendations.
Establish a culture of experimentation, where data informs every strategic decision and learning loop is closed quickly.
LMS & Learning Experience Optimization
Partner with the content creation team to align curriculum design with learner behavior insights and platform capabilities.
Explore advanced features of Thinkific (or comparable LMS) to enhance interactivity, gamification, and community engagement.
Recommend and implement UI/UX enhancements that reduce friction and boost learner satisfaction.
Essential Qualifications
Minimum 3 years of proven experience in learner or customer journey mapping, with a strong focus on engagement, activation, and retention.
Demonstrated expertise in segmentation, personalization, and lifecycle marketing strategy.
Hands‑on proficiency with email marketing automation tools (e.g., Customer.io, HubSpot, Braze) and the ability to build complex workflows.
Fluent English communication skills—both written and spoken—to craft compelling copy and present insights to global stakeholders.
Solid foundation in A/B testing, statistical analysis, and data‑driven decision‑making.
Technical familiarity with email design fundamentals (HTML & CSS) and the ability to troubleshoot rendering issues.
Experience using analytics suites such as Google Analytics, Mixpanel, or similar to track user behavior and performance.
Strong understanding of automation and integration platforms, preferably with experience building connectors in arenaflex or comparable visual automation tools.
Self‑starter mindset with a track record of building processes from ground‑up in fast‑paced, autonomous environments.
Exceptional collaboration and communication skills, capable of influencing cross‑functional teams (product, design, support, sales).
Preferred Qualifications & Nice‑to‑Have Skills
Experience in SaaS education or technical enablement environments, particularly within a B2B or enterprise context.
Working knowledge of LMS platforms (Thinkific, Teachable, Moodle, etc.) and learning‑experience design (LXD) principles.
Familiarity with data‑visualization tools such as Tableau, Looker, or Power BI for executive‑level reporting.
Background in behavioral psychology, instructional design, or adult learning theory.
Prior exposure to multivariate testing, predictive modeling, or machine‑learning‑driven recommendation engines.
Core Skills & Competencies for Success
Strategic Vision: Ability to see the big picture while meticulously executing on tactical initiatives.
Analytical Acumen: Comfort with large data sets, deriving insights, and translating them into concrete actions.
Creative Storytelling: Craft persuasive, learner‑centric messaging that resonates across cultures.
Technical Curiosity: Eagerness to explore new automation tools, API integrations, and emerging ed‑tech trends.
Project Management: Skilled at prioritizing, managing timelines, and delivering results under tight deadlines.
Collaboration: Proven ability to work seamlessly with product managers, engineers, designers, and content creators.
Customer‑First Mindset: Deep empathy for the learner journey and a relentless drive to remove friction.
Career Growth & Learning Opportunities
arenaflex invests heavily in the professional development of its team members. As a Customer Education Lifecycle Manager, you will have direct exposure to senior leadership, cross‑functional product teams, and a global customer base. Opportunities include:
Leading a dedicated education operations squad as the program scales.
Participating in quarterly strategy workshops where you shape the roadmap for arenaflex Academy.
Access to a comprehensive learning platform covering leadership, data science, instructional design, and emerging automation technologies.
Mentorship from seasoned product and growth leaders across the organization.
Eligibility for internal mobility—transitioning into roles such as Product Marketing, Customer Success Management, or even Product Management within arenaflex.
Culture, Values & Work Environment at arenaflex
We believe that great products are built by diverse, empowered, and inspired people. arenaflex fosters a culture where:
Collaboration Beats Competition: Teams share knowledge openly, celebrate each other's wins, and co‑create solutions.
Customer Impact Is Core: Every initiative is measured against the value it delivers to our learners.
Playful Innovation Thrives: We encourage curiosity, experimentation, and a “game on” attitude that fuels creativity.
Inclusion Is Non‑Negotiable: We celebrate 40+ nationalities, support flexible work arrangements, and maintain zero‑tolerance for discrimination.
Our Prague headquarters feature a modern, pet‑friendly office equipped with height‑adjustable desks, MacBooks, 34” curved monitors, and even a 3‑D printer for prototyping fun. Remote employees receive a monthly home‑office stipend, unlimited snack access, and regular virtual‑team events (game nights, pizza parties, and sport challenges).
Compensation, Perks & Benefits
While exact salary ranges depend on experience and location, we commit to offering a competitive total‑compensation package that includes:
Base salary aligned with market benchmarks for senior lifecycle and education professionals.
Performance‑based bonuses tied to learner‑success metrics and company growth.
Equity participation through RSU grants, allowing you to share in arenaflex’s future upside.
25 vacation days plus 4 sick days, plus additional paid parental leave (up to 24 weeks for primary caregivers).
Comprehensive health, dental, and vision plans.
Flexible remote‑work policy with a generous home‑office allowance.
Professional development budget, conference attendance, and access to industry‑leading learning platforms.
Multisport card contribution, team‑building retreats, and regular social gatherings.
How to Apply
If you are passionate about turning data into delightful learning experiences, love building scalable processes from nothing, and want to make a tangible impact on a global community of automation enthusiasts, we want to hear from you. Submit your résumé, a brief cover letter describing a successful lifecycle program you’ve built, and any portfolio or case‑study links that showcase your work.
Join arenaflex and help us empower the next generation of creators, builders, and innovators.
Final Thought
At arenaflex, we roll together—different ideas, diverse backgrounds, and a shared ambition to make automation accessible to everyone. Your expertise will not only shape our learners’ journeys but also contribute to the broader mission of democratizing technology. Apply today and become a pivotal part of a fast‑growing, purpose‑driven organization where your career can truly flourish.
```
Apply Now