Customer Education Associate | Housing

About EliseAIEliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.About The RoleEliseAI is looking for an Associate Customer Education Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Operations and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.Key ResponsibilitiesConduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectivelyFacilitate engaging one to many style virtual instructor-led training sessions, ensuring an interactive and impactful learning experienceCreate educational content, including videos, tutorials, and documentation, to support customer learning and adoption effortsCollaborate with the design team to update and enhance existing training materials, ensuring they remain up to date and visually appealingProactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challengesAct as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedbackStay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiencesAssist in managing customer education operations including management of the LMS (Learning Management System), webinar platform and reportingAttract top-tier talent to join our driven teamRequirements2+ years of experience in a customer-facing role, preferably in customer success, training, or a related fieldWillingness to travel as needed to conduct in-person training sessions with clientsStrong communication and presentation skills, with the ability to convey complex information in a clear and understandable mannerTechnical proficiency, with the ability to quickly learn and demonstrate expertise in our products or servicesExperience creating educational content, including videos, tutorials, and documentationProven ability to build rapport with customers and establish trusted advisor relationshipsHighly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectivelyWillingness to work in person at our office 4-5 days a weekWhy JoinGrowth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.BenefitsIn addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:Equity in the company in the form of stock optionsMedical, Dental and Vision premiums covered at 100%Fully paid parental leaveCommuter benefits401k benefitsMonthly fitness stipendA collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch.Fun company social events through our Elise and the City programUnlimited vacation and paid holidaysWe'll cover relocation packages and make the move exciting, not painful!Job Compensation RangeThe salary range for this role is $80,000 - $100,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]

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