Customer Contact Center Representative - Remote, Eastern Time Zone - 2978295

About the position Responsibilities • Provide customer information and patient support program services through inbound and outbound contacts including calls, live chat, and email. • Manage and respond to inquiries using telephony and virtual platforms. • Deliver product messages and educational materials to enhance the patient experience. • Report adverse events and ensure compliance with approved processes. • Offer emotional support to patients while refraining from providing medical advice. • Maintain accurate documentation of all communications and activities. • Achieve key performance indicators (KPIs) including call handling and quality scores. • Participate in required training and sales meetings. Requirements • High School diploma required; one or two years of advanced education or a college degree preferred. • Minimum of one year of inbound contact center experience utilizing a telephony platform required. • Customer service experience in the pharmaceutical or healthcare environment strongly preferred. • Demonstrated time management and prioritization skills. • Excellent communication skills, both verbal and written, with the ability to demonstrate tact and patience. • Ability to utilize critical thinking to resolve patient challenges. • Demonstrated customer and conflict resolution skills. • Fully competent in MS Office (Word, Excel, PowerPoint, SharePoint, and Teams). Nice-to-haves • Experience in a fast-paced environment with the ability to multi-task and self-prioritize workload. • Demonstrated drive and enthusiasm for supporting customers. • Ability to build relationships with customers and cross-functional partners. Benefits • 401(k) • Dental insurance • Health insurance • Paid holidays • Paid time off • Vision insurance Apply tot his job