Customer Communications Representative I

Canon USA is a leader in digital imaging and innovation, dedicated to exceeding customer expectations and enriching the lives of local communities. The Customer Communications Representative I is responsible for answering service calls, providing exceptional customer service, and handling level 1 inquiries efficiently.ResponsibilitiesResponsible for ensuring all service calls are answered and entered into company systems in a timely and accurate mannerResponsible for providing the best possible customer service to internal as well as external customersMust be able to handle level 1 call typesProvides outstanding service to customers calling the dispatch team for serviceResponds to routine customer inquiries via live call or Email as neededProvides follow through on any special customer needs in a timely mannerSkillsHS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experienceStrong verbal and written communication skillsProficient in MS OfficeStrong attention to detailOrganized and able to multitaskSuccessful completion of Call Taker New-Hire training and introductory periodMust be able to work wide variety of work shift/schedules with short noticeMust be legally authorized to work in the United StatesAll applicants must reside in the United States at the time of hireBenefitsMedicalDentalVision401(k) Savings PlanDiscretionary profit sharingDiscretionary success sharingEducational assistanceRecognition programsVacationCompany OverviewLiving and Working Together For The Common Good... It was founded in 1937, and is headquartered in Melville, New York, USA, with a workforce of 5001-10000 employees. Its website is https://www.usa.canon.com.



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