Customer Care Technician – Night Shift (Third Shift) – Pharmacy Services & Patient Support Specialist at arenaflex
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About arenaflex
arenaflex is a leading pharmacy services provider dedicated to delivering exceptional medication management solutions for long‑term care, skilled nursing, and assisted living facilities. Since its founding in the mid‑1990s, arenaflex has built a reputation for blending clinical excellence with operational efficiency. Our mission is simple yet powerful: to meet and exceed the needs of every resident we serve. By partnering with care facilities across the country, we ensure that patients receive the right medications at the right time, backed by compassionate, knowledgeable support.
Why Join arenaflex?
At arenaflex, your professional growth is a priority. We are an award‑winning organization recognized for innovative employee benefits, comprehensive professional development programs, and a culture that values well‑being, diversity, and inclusion. When you become part of the arenaflex family, you’ll enjoy:
Competitive salaries with weekly pay cycles.
Quarterly wage increases to keep your compensation aligned with performance and market trends.
Student loan repayment assistance, tuition reimbursement, and scholarship opportunities.
Comprehensive health, dental, vision, and life insurance that activate on the first of the month after your start date.
401(k) plan with company match.
Bonuses for perfect attendance, employee referrals, and fuel‑cost reimbursement.
Quarterly employee recognition ceremonies celebrating achievements and milestones.
Access to wellness programs, fitness subsidies, and mental‑health resources.
Role Overview – Customer Care Technician (Third Shift)
As a Customer Care Technician working the third‑shift hours, you will serve as the essential liaison between our pharmacy team, care facilities, patients, and external insurance partners. You will be the first point of contact for resolving inquiries, processing orders, and ensuring seamless communication across multiple stakeholders—all while maintaining the highest standards of confidentiality and professionalism.
Key Responsibilities
Deliver prompt, courteous, and accurate customer service to pharmacy clients, addressing complaints, order discrepancies, billing questions, and other inquiries.
Collaborate closely with the pharmacy team to obtain and verify prescriptions for controlled substances, ensuring compliance with state and federal regulations.
Investigate and resolve claim rejections, denials, and prior authorizations (PAs) for Medicaid, Medicare D, and private insurance plans.
Engage prospective patients during onboarding, providing follow‑up support and answering medication‑related questions as directed by the Pharmacist-in‑Charge.
Serve as the communication hub for medication coverage concerns, liaising with Executive Directors, Responsible Parties, physicians, and pharmacy benefit managers (PBMs).
Train and mentor new and existing staff on company standards, cross‑functional processes, and best practices to elevate overall team performance.
Safeguard all patient and employee information, upholding HIPAA and other privacy regulations.
Assist with special projects, process improvements, and data analysis initiatives as assigned.
Essential Qualifications
High school diploma or GED equivalent (required).
Associate’s degree or higher (preferred).
Current Kentucky Pharmacy Technician Registration or eligibility to obtain certification.
Minimum of 1 year of pharmacy‑focused customer service experience.
Experience in healthcare, senior‑living, long‑term care, or pharmacy settings is highly desirable.
Demonstrated ability to work across multiple facilities and manage a varied caseload.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort navigating pharmacy management software.
Preferred Skills & Competencies
Strong analytical abilities for interpreting claim data and identifying root causes of denials.
Exceptional verbal and written communication skills, tailored to both clinical and non‑clinical audiences.
Ability to multitask effectively in a fast‑paced, night‑shift environment.
Detail‑oriented mindset with a commitment to accuracy in medication handling and documentation.
Empathetic approach to patient interactions, demonstrating genuine concern for resident well‑being.
Team‑player attitude with a proactive stance toward cross‑departmental collaboration.
Flexibility to adapt to shifting priorities, regulatory updates, and technology enhancements.
Career Growth & Learning Opportunities
arenaflex invests heavily in the professional trajectory of its employees. As a Customer Care Technician, you will have access to:
Structured mentorship programs linking you with senior pharmacists and operations leaders.
Continuing education courses covering pharmacy law, reimbursement strategies, and patient‑centred care.
Certification support for advanced pharmacy technician credentials (e.g., CPhT, PTCB).
Pathways to supervisory or specialist roles within the pharmacy services hierarchy.
Opportunities to participate in cross‑functional committees focused on quality improvement, technology implementation, and regulatory compliance.
Work Environment & Culture at arenaflex
Our night‑shift team operates in a collaborative, supportive environment that values diversity of thought and experience. Key cultural pillars include:
Inclusivity: We celebrate varied backgrounds and perspectives, fostering a workplace where everyone feels respected and heard.
Innovation: Continuous improvement drives our processes, encouraging staff to suggest and trial new ideas.
Accountability: Each team member is empowered to own their responsibilities while being supported by robust leadership.
Well‑being: Shift‑specific wellness resources, such as ergonomically designed workstations and access to on‑demand mental‑health counseling, are available.
Compensation, Perks & Benefits
While the specific salary range will be discussed during the interview process, candidates can expect a market‑competitive hourly rate with the following supplemental benefits:
Weekly pay schedule for improved cash‑flow management.
Automatic quarterly wage increases based on performance metrics.
Student loan repayment assistance and tuition reimbursement for continued education.
Full medical, dental, vision, and life insurance coverage commencing the first of the month after hire.
401(k) retirement plan with a generous company match.
Attendance, referral, and fuel‑cost bonuses to recognize dedication.
Quarterly recognition events that celebrate individual and team achievements.
Access to employee assistance programs, wellness stipends, and on‑site fitness resources where available.
How to Apply
If you are passionate about delivering top‑tier pharmacy support, thrive in a night‑shift setting, and are eager to grow within a forward‑thinking organization, arenaflex wants to hear from you. Click the link below to submit your application, and be sure to attach a resume that highlights your relevant experience and certifications.
Apply Now
Equal Opportunity Commitment
arenaflex is an equal‑opportunity employer. We are dedicated to fostering a diverse, inclusive workplace free from discrimination or harassment based on race, color, national origin, age, disability, sex, gender identity, sexual orientation, religion, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors.
Take the Next Step
Ready to make a meaningful impact on the lives of residents and the professionals who care for them? Join arenaflex today and become part of a mission‑driven team where your expertise is valued, your growth is supported, and your contributions directly enhance patient outcomes. Apply now and start your journey with a company that truly cares about its people and the communities it serves.
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Apply Now
About arenaflex
arenaflex is a leading pharmacy services provider dedicated to delivering exceptional medication management solutions for long‑term care, skilled nursing, and assisted living facilities. Since its founding in the mid‑1990s, arenaflex has built a reputation for blending clinical excellence with operational efficiency. Our mission is simple yet powerful: to meet and exceed the needs of every resident we serve. By partnering with care facilities across the country, we ensure that patients receive the right medications at the right time, backed by compassionate, knowledgeable support.
Why Join arenaflex?
At arenaflex, your professional growth is a priority. We are an award‑winning organization recognized for innovative employee benefits, comprehensive professional development programs, and a culture that values well‑being, diversity, and inclusion. When you become part of the arenaflex family, you’ll enjoy:
Competitive salaries with weekly pay cycles.
Quarterly wage increases to keep your compensation aligned with performance and market trends.
Student loan repayment assistance, tuition reimbursement, and scholarship opportunities.
Comprehensive health, dental, vision, and life insurance that activate on the first of the month after your start date.
401(k) plan with company match.
Bonuses for perfect attendance, employee referrals, and fuel‑cost reimbursement.
Quarterly employee recognition ceremonies celebrating achievements and milestones.
Access to wellness programs, fitness subsidies, and mental‑health resources.
Role Overview – Customer Care Technician (Third Shift)
As a Customer Care Technician working the third‑shift hours, you will serve as the essential liaison between our pharmacy team, care facilities, patients, and external insurance partners. You will be the first point of contact for resolving inquiries, processing orders, and ensuring seamless communication across multiple stakeholders—all while maintaining the highest standards of confidentiality and professionalism.
Key Responsibilities
Deliver prompt, courteous, and accurate customer service to pharmacy clients, addressing complaints, order discrepancies, billing questions, and other inquiries.
Collaborate closely with the pharmacy team to obtain and verify prescriptions for controlled substances, ensuring compliance with state and federal regulations.
Investigate and resolve claim rejections, denials, and prior authorizations (PAs) for Medicaid, Medicare D, and private insurance plans.
Engage prospective patients during onboarding, providing follow‑up support and answering medication‑related questions as directed by the Pharmacist-in‑Charge.
Serve as the communication hub for medication coverage concerns, liaising with Executive Directors, Responsible Parties, physicians, and pharmacy benefit managers (PBMs).
Train and mentor new and existing staff on company standards, cross‑functional processes, and best practices to elevate overall team performance.
Safeguard all patient and employee information, upholding HIPAA and other privacy regulations.
Assist with special projects, process improvements, and data analysis initiatives as assigned.
Essential Qualifications
High school diploma or GED equivalent (required).
Associate’s degree or higher (preferred).
Current Kentucky Pharmacy Technician Registration or eligibility to obtain certification.
Minimum of 1 year of pharmacy‑focused customer service experience.
Experience in healthcare, senior‑living, long‑term care, or pharmacy settings is highly desirable.
Demonstrated ability to work across multiple facilities and manage a varied caseload.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort navigating pharmacy management software.
Preferred Skills & Competencies
Strong analytical abilities for interpreting claim data and identifying root causes of denials.
Exceptional verbal and written communication skills, tailored to both clinical and non‑clinical audiences.
Ability to multitask effectively in a fast‑paced, night‑shift environment.
Detail‑oriented mindset with a commitment to accuracy in medication handling and documentation.
Empathetic approach to patient interactions, demonstrating genuine concern for resident well‑being.
Team‑player attitude with a proactive stance toward cross‑departmental collaboration.
Flexibility to adapt to shifting priorities, regulatory updates, and technology enhancements.
Career Growth & Learning Opportunities
arenaflex invests heavily in the professional trajectory of its employees. As a Customer Care Technician, you will have access to:
Structured mentorship programs linking you with senior pharmacists and operations leaders.
Continuing education courses covering pharmacy law, reimbursement strategies, and patient‑centred care.
Certification support for advanced pharmacy technician credentials (e.g., CPhT, PTCB).
Pathways to supervisory or specialist roles within the pharmacy services hierarchy.
Opportunities to participate in cross‑functional committees focused on quality improvement, technology implementation, and regulatory compliance.
Work Environment & Culture at arenaflex
Our night‑shift team operates in a collaborative, supportive environment that values diversity of thought and experience. Key cultural pillars include:
Inclusivity: We celebrate varied backgrounds and perspectives, fostering a workplace where everyone feels respected and heard.
Innovation: Continuous improvement drives our processes, encouraging staff to suggest and trial new ideas.
Accountability: Each team member is empowered to own their responsibilities while being supported by robust leadership.
Well‑being: Shift‑specific wellness resources, such as ergonomically designed workstations and access to on‑demand mental‑health counseling, are available.
Compensation, Perks & Benefits
While the specific salary range will be discussed during the interview process, candidates can expect a market‑competitive hourly rate with the following supplemental benefits:
Weekly pay schedule for improved cash‑flow management.
Automatic quarterly wage increases based on performance metrics.
Student loan repayment assistance and tuition reimbursement for continued education.
Full medical, dental, vision, and life insurance coverage commencing the first of the month after hire.
401(k) retirement plan with a generous company match.
Attendance, referral, and fuel‑cost bonuses to recognize dedication.
Quarterly recognition events that celebrate individual and team achievements.
Access to employee assistance programs, wellness stipends, and on‑site fitness resources where available.
How to Apply
If you are passionate about delivering top‑tier pharmacy support, thrive in a night‑shift setting, and are eager to grow within a forward‑thinking organization, arenaflex wants to hear from you. Click the link below to submit your application, and be sure to attach a resume that highlights your relevant experience and certifications.
Apply Now
Equal Opportunity Commitment
arenaflex is an equal‑opportunity employer. We are dedicated to fostering a diverse, inclusive workplace free from discrimination or harassment based on race, color, national origin, age, disability, sex, gender identity, sexual orientation, religion, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors.
Take the Next Step
Ready to make a meaningful impact on the lives of residents and the professionals who care for them? Join arenaflex today and become part of a mission‑driven team where your expertise is valued, your growth is supported, and your contributions directly enhance patient outcomes. Apply now and start your journey with a company that truly cares about its people and the communities it serves.
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Apply Now