Customer Care Team Leader
A universe of opportunities. Open to you.
Payoneers mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer.
Life at Payoneer is a global community, where youll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.
Were looking for a highly motivated and energetic leader who will oversee a team of customer service associates. Your primary goal will be to ensure the team exceeds performance targets while delivering excellent customer service.
Whats the job?
Monitor the teams performance (~ 15 associates), provide coaching, feedback and mentorship to improve performance and achieve targets
Conduct managerial routines such as team meetings to communicate goals, updates, and service procedures
Address escalated customer issues promptly and effectively
Track and analyze team performance metrics and prepare reports
Identify trends, performance gaps, and areas for improvement and work closely with different functions streamline processes and resolve issues
Responsible for employees engagement and professional development
Managing projects and tasks related to the customer care department
Have you done this kind of stuff?
2 - 3 years previous experience in a similar role - Must
Previous experience in an international call center - Must
Strong managerial skills
High English level
Self-learning ability
Responsibility and ownership taking
Problem-solving ability
Creative thinking and innovation
Proficient in MS Office
Who we are:
Payoneer (NASDAQ: PAYO) is the worlds go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands, Payoneer offers a universe of opportunities, open to you.
#LI-Hybrid
Apply Now
Payoneers mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer.
Life at Payoneer is a global community, where youll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.
Were looking for a highly motivated and energetic leader who will oversee a team of customer service associates. Your primary goal will be to ensure the team exceeds performance targets while delivering excellent customer service.
Whats the job?
Monitor the teams performance (~ 15 associates), provide coaching, feedback and mentorship to improve performance and achieve targets
Conduct managerial routines such as team meetings to communicate goals, updates, and service procedures
Address escalated customer issues promptly and effectively
Track and analyze team performance metrics and prepare reports
Identify trends, performance gaps, and areas for improvement and work closely with different functions streamline processes and resolve issues
Responsible for employees engagement and professional development
Managing projects and tasks related to the customer care department
Have you done this kind of stuff?
2 - 3 years previous experience in a similar role - Must
Previous experience in an international call center - Must
Strong managerial skills
High English level
Self-learning ability
Responsibility and ownership taking
Problem-solving ability
Creative thinking and innovation
Proficient in MS Office
Who we are:
Payoneer (NASDAQ: PAYO) is the worlds go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands, Payoneer offers a universe of opportunities, open to you.
#LI-Hybrid
Apply Now