Customer Care Specialist (Local 57) Carbon/Emery County - REMOTE WORK Sign-On Bonus $200 - #112709
About the position Responsibilities • Resolve incoming customer inquiries regarding power outages, billing questions, and service requests. • Utilize policies and procedures to place service and emergency orders for customers. • Assist customers with payment arrangements and other service-related inquiries. • Perform research and follow up on customer accounts to ensure satisfaction. • Participate in required training sessions, both remote and onsite, as needed. • Maintain confidentiality and privacy of customer information during interactions. Requirements • High School Diploma or GED Certificate; or equivalent combination of education and work experience. • A minimum of two years non-sales customer service experience or two years of non-sales call center experience. • Basic proficiency with Microsoft Outlook. • Effective problem-solving and decision-making skills. • Strong communication and analytical skills to handle escalated customer situations. • Proficient use of computers and ability to perform basic math calculations. • Ability to type a minimum of 30 WPM. • Flexibility to work shifts within operating hours of 7am-9pm M-F and 8am-7pm Saturday. Nice-to-haves • Experience in a remote work environment. • Bilingual in Spanish, as there is a premium pay available for Spanish speakers. Benefits • Health care coverage • Retirement savings plan with 401k matching • Paid time off • Tuition assistance • Paid short-term and long-term disability • Paid bereavement leave • Ongoing career development and education reimbursement • Competitive pay with consistent raises every 6 months. Apply tot his job