Customer Care Specialist, FinOps - Remote Opportunity
Join our team as a Customer Care Specialist, FinOps, and be the first point of contact for finance-related queries from our valued customers! Smartsheet, a leading cloud-based platform for work execution, is seeking a skilled and motivated Customer Care Specialist to work remotely. As a Customer Care Specialist, FinOps, you will play a critical role in delivering exceptional customer experiences, resolving inquiries, and providing support to our customers and employees.
Smartsheet was founded in 2005 with a mission to empower organizations to plan, capture, track, automate, and report on work at scale. Today, we are a global leader in work execution, helping teams and individuals deliver their best work. Our culture is built on a foundation of inclusivity, innovation, and customer satisfaction.
Responsibilities:
Research, respond to, and resolve customer inquiries within 48 hours, prioritizing based on customer impact
Address customer payment and invoice questions, and assist with desired changes to their accounts
Provide support to Smartsheet employees with questions and problems
Deliver a great Smartsheet customer experience, resolving difficult challenges diplomatically
Ensure quality of work, including timeliness, completeness, and accuracy
Perform other tasks as assigned
Requirements:
High School Diploma/GED required
Experience with Service Ticket/Case systems, ERP systems, and Data Entry
1+ year of customer service experience
Excellent verbal and telephone skills
Type 50+ words per minute with high accuracy
Regular and predictable attendance
What We Offer:
Competitive salary and benefits package
HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options
Equity - Restricted Stock Units (RSUs) with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Flexible Time Away Program, plus Incidental Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development, including access to LinkedIn Learning online courses
Teleworking options from any registered location in the U.S. (role specific)
Why Join Us?
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We welcome diverse perspectives and people who aren't afraid to be innovative. If you're reliable, willing to learn, and passionate about delivering exceptional customer experiences, we want you to join our team!
Apply Now and start your journey with Smartsheet!
Apply Now
Smartsheet was founded in 2005 with a mission to empower organizations to plan, capture, track, automate, and report on work at scale. Today, we are a global leader in work execution, helping teams and individuals deliver their best work. Our culture is built on a foundation of inclusivity, innovation, and customer satisfaction.
Responsibilities:
Research, respond to, and resolve customer inquiries within 48 hours, prioritizing based on customer impact
Address customer payment and invoice questions, and assist with desired changes to their accounts
Provide support to Smartsheet employees with questions and problems
Deliver a great Smartsheet customer experience, resolving difficult challenges diplomatically
Ensure quality of work, including timeliness, completeness, and accuracy
Perform other tasks as assigned
Requirements:
High School Diploma/GED required
Experience with Service Ticket/Case systems, ERP systems, and Data Entry
1+ year of customer service experience
Excellent verbal and telephone skills
Type 50+ words per minute with high accuracy
Regular and predictable attendance
What We Offer:
Competitive salary and benefits package
HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options
Equity - Restricted Stock Units (RSUs) with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Flexible Time Away Program, plus Incidental Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development, including access to LinkedIn Learning online courses
Teleworking options from any registered location in the U.S. (role specific)
Why Join Us?
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We welcome diverse perspectives and people who aren't afraid to be innovative. If you're reliable, willing to learn, and passionate about delivering exceptional customer experiences, we want you to join our team!
Apply Now and start your journey with Smartsheet!
Apply Now