Customer Care & Social Media Manager – Client Experience Champion & Digital Engagement Specialist at arenaflex
```html
About arenaxflex – Building Smiles One Surface at a Time
Welcome to arenaflex, a leader in residential and commercial surface restoration. Our mission goes beyond fixing concrete; we are dedicated to enhancing the daily lives of homeowners, business owners, and the communities we serve. At arenaflex, every project is an opportunity to create lasting value, and every employee is a vital part of that promise. We foster a culture built on respect, continuous learning, and genuine passion for delivering five‑star experiences.
Why This Role Matters
As the Customer Care & Social Media Manager, you will be the friendly, professional voice that guides prospects from the first inquiry through to the final handshake. By blending exceptional service skills with savvy digital storytelling, you will shape arenaflex’s reputation, drive new appointments, and ensure that every customer interaction feels personal, efficient, and memorable.
Key Responsibilities
Appointment Coordination & Routing
Manage inbound and outbound calls to schedule, reschedule, and confirm sales appointments.
Optimize daily routing for field technicians to maximize productivity and reduce travel time.
Proactively recover canceled appointments by offering alternative times and value‑added incentives.
Leverage social media engagement to convert online inquiries into booked appointments.
Customer Communication & Support
Respond promptly to phone, email, and chat inquiries with accurate information and a warm tone.
Document each interaction in the CRM, ensuring a seamless handoff between sales, operations, and post‑service teams.
Act as the brand ambassador, consistently reflecting arenaflex’s values in every conversation.
Marketing Collaboration & Asset Development
Assist the marketing team in drafting, editing, and polishing content for brochures, flyers, website copy, and email campaigns.
Support the preparation of award applications and industry recognition submissions.
Coordinate the collection of before‑and‑after project photos and customer testimonials for promotional use.
Social Media Management & Analytics
Develop a monthly content calendar covering platforms such as Facebook, Instagram, TikTok, and LinkedIn.
Create engaging posts, reels, and short videos that showcase arenaflex’s craftsmanship and community involvement.
Monitor comments, direct messages, and reviews; respond in a timely, courteous manner.
Track key metrics (reach, engagement, click‑through rates) and provide actionable recommendations to improve performance.
Internal Communications & Feedback Loop
Keep sales, operations, and senior leadership informed about upcoming marketing initiatives, seasonal promotions, and customer sentiment trends.
Gather and relay customer feedback to drive continuous service improvements.
Essential Qualifications
Minimum of 2 years experience in a customer‑service or front‑office role, preferably within a trades‑oriented or service‑based business.
Demonstrated ability to manage high call volumes while maintaining a friendly, solution‑focused demeanor.
Proficiency with CRM platforms (e.g., HubSpot, Salesforce, Zoho) and Microsoft Office or Google Workspace.
Excellent written and verbal communication skills; fluency in English is required.
Strong attention to detail, especially when entering data and maintaining accurate records.
Comfort with screen‑intensive work environments and an ability to stay organized while multitasking.
Preferred Qualifications & Additional Skills
Experience creating short‑form video content (Reels, TikTok, Shorts) and managing paid social campaigns.
Basic graphic design familiarity (Canva, Adobe Spark) for quick asset creation.
Knowledge of Google Analytics, Facebook Insights, or other social monitoring tools.
Previous exposure to the construction, home‑improvement, or concrete repair industry.
Certification or coursework in digital marketing, communications, or customer experience management.
Core Competencies for Success
Empathy & Active Listening: Ability to understand customer needs and convey genuine care.
Problem‑Solving: Quickly identify solutions and turn challenges into positive outcomes.
Time Management: Prioritize tasks effectively in a fast‑paced environment.
Adaptability: Thrive amid shifting priorities and evolving digital trends.
Team Collaboration: Work closely with sales, operations, and marketing to achieve shared goals.
Tech‑Savvy: Comfortable navigating multiple software platforms and learning new tools.
Career Growth & Development Opportunities
arenaflex invests heavily in its people. In this role, you will have clear pathways to advance into senior customer experience leadership, digital marketing management, or operations coordination positions. You’ll receive:
Mentorship from seasoned managers who champion professional growth.
Access to online learning platforms (LinkedIn Learning, Coursera) for skill‑building in areas such as SEO, video production, and advanced CRM analytics.
Opportunities to lead cross‑functional projects, like seasonal promotional campaigns or community outreach events.
Work Environment & Culture at arenaflex
Our Goochland, VA office offers a welcoming, collaborative atmosphere. Employees enjoy:
Open‑plan workspaces that promote teamwork and quick idea exchange.
Flexible scheduling options to accommodate personal commitments and peak work periods.
A culture that celebrates diversity, inclusivity, and respect for every individual.
Regular team‑building activities, community service days, and recognition programs that highlight outstanding contributions.
Compensation, Perks & Benefits
Hourly Rate: $20‑$25+ per hour, commensurate with experience and performance.
Retirement Savings: Simple IRA with a 3 % company match after one year of service.
Health Coverage: Company‑subsidized health insurance (up to 50 % of the Silver plan for the employee, with options to upgrade or downgrade).
AFLAC Supplemental Insurance: Voluntary policies to enhance financial security.
Earned Time Off (ETO): 80 hours accrued annually, usable after 90 days of employment.
Paid Holidays & Vacation: Standard federal holidays plus additional vacation days based on tenure.
Professional Development Stipend: Annual budget for courses, conferences, or certifications.
Schedule & Location
This is a full‑time position, Monday through Friday, based on-site at our Goochland, VA office. While the core schedule is set, we recognize the need for occasional flexibility to accommodate high‑volume periods or special events.
Commitment to Equality & Inclusion
arenaflex is proud to be an equal‑opportunity employer. We celebrate a workforce that reflects the rich diversity of the communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Ready to Make an Impact?
If you are a dynamic communicator with a passion for customer delight and digital storytelling, we invite you to join arenaflex. Bring your energy, ideas, and dedication, and help us continue redefining surface restoration—one satisfied customer at a time.
How to Apply
Submit your resume, a brief cover letter highlighting relevant experience, and links to any social media portfolios or video reels you’ve created. Click the button below to start your journey with arenaflex.
Apply Now
```
Apply Now
About arenaxflex – Building Smiles One Surface at a Time
Welcome to arenaflex, a leader in residential and commercial surface restoration. Our mission goes beyond fixing concrete; we are dedicated to enhancing the daily lives of homeowners, business owners, and the communities we serve. At arenaflex, every project is an opportunity to create lasting value, and every employee is a vital part of that promise. We foster a culture built on respect, continuous learning, and genuine passion for delivering five‑star experiences.
Why This Role Matters
As the Customer Care & Social Media Manager, you will be the friendly, professional voice that guides prospects from the first inquiry through to the final handshake. By blending exceptional service skills with savvy digital storytelling, you will shape arenaflex’s reputation, drive new appointments, and ensure that every customer interaction feels personal, efficient, and memorable.
Key Responsibilities
Appointment Coordination & Routing
Manage inbound and outbound calls to schedule, reschedule, and confirm sales appointments.
Optimize daily routing for field technicians to maximize productivity and reduce travel time.
Proactively recover canceled appointments by offering alternative times and value‑added incentives.
Leverage social media engagement to convert online inquiries into booked appointments.
Customer Communication & Support
Respond promptly to phone, email, and chat inquiries with accurate information and a warm tone.
Document each interaction in the CRM, ensuring a seamless handoff between sales, operations, and post‑service teams.
Act as the brand ambassador, consistently reflecting arenaflex’s values in every conversation.
Marketing Collaboration & Asset Development
Assist the marketing team in drafting, editing, and polishing content for brochures, flyers, website copy, and email campaigns.
Support the preparation of award applications and industry recognition submissions.
Coordinate the collection of before‑and‑after project photos and customer testimonials for promotional use.
Social Media Management & Analytics
Develop a monthly content calendar covering platforms such as Facebook, Instagram, TikTok, and LinkedIn.
Create engaging posts, reels, and short videos that showcase arenaflex’s craftsmanship and community involvement.
Monitor comments, direct messages, and reviews; respond in a timely, courteous manner.
Track key metrics (reach, engagement, click‑through rates) and provide actionable recommendations to improve performance.
Internal Communications & Feedback Loop
Keep sales, operations, and senior leadership informed about upcoming marketing initiatives, seasonal promotions, and customer sentiment trends.
Gather and relay customer feedback to drive continuous service improvements.
Essential Qualifications
Minimum of 2 years experience in a customer‑service or front‑office role, preferably within a trades‑oriented or service‑based business.
Demonstrated ability to manage high call volumes while maintaining a friendly, solution‑focused demeanor.
Proficiency with CRM platforms (e.g., HubSpot, Salesforce, Zoho) and Microsoft Office or Google Workspace.
Excellent written and verbal communication skills; fluency in English is required.
Strong attention to detail, especially when entering data and maintaining accurate records.
Comfort with screen‑intensive work environments and an ability to stay organized while multitasking.
Preferred Qualifications & Additional Skills
Experience creating short‑form video content (Reels, TikTok, Shorts) and managing paid social campaigns.
Basic graphic design familiarity (Canva, Adobe Spark) for quick asset creation.
Knowledge of Google Analytics, Facebook Insights, or other social monitoring tools.
Previous exposure to the construction, home‑improvement, or concrete repair industry.
Certification or coursework in digital marketing, communications, or customer experience management.
Core Competencies for Success
Empathy & Active Listening: Ability to understand customer needs and convey genuine care.
Problem‑Solving: Quickly identify solutions and turn challenges into positive outcomes.
Time Management: Prioritize tasks effectively in a fast‑paced environment.
Adaptability: Thrive amid shifting priorities and evolving digital trends.
Team Collaboration: Work closely with sales, operations, and marketing to achieve shared goals.
Tech‑Savvy: Comfortable navigating multiple software platforms and learning new tools.
Career Growth & Development Opportunities
arenaflex invests heavily in its people. In this role, you will have clear pathways to advance into senior customer experience leadership, digital marketing management, or operations coordination positions. You’ll receive:
Mentorship from seasoned managers who champion professional growth.
Access to online learning platforms (LinkedIn Learning, Coursera) for skill‑building in areas such as SEO, video production, and advanced CRM analytics.
Opportunities to lead cross‑functional projects, like seasonal promotional campaigns or community outreach events.
Work Environment & Culture at arenaflex
Our Goochland, VA office offers a welcoming, collaborative atmosphere. Employees enjoy:
Open‑plan workspaces that promote teamwork and quick idea exchange.
Flexible scheduling options to accommodate personal commitments and peak work periods.
A culture that celebrates diversity, inclusivity, and respect for every individual.
Regular team‑building activities, community service days, and recognition programs that highlight outstanding contributions.
Compensation, Perks & Benefits
Hourly Rate: $20‑$25+ per hour, commensurate with experience and performance.
Retirement Savings: Simple IRA with a 3 % company match after one year of service.
Health Coverage: Company‑subsidized health insurance (up to 50 % of the Silver plan for the employee, with options to upgrade or downgrade).
AFLAC Supplemental Insurance: Voluntary policies to enhance financial security.
Earned Time Off (ETO): 80 hours accrued annually, usable after 90 days of employment.
Paid Holidays & Vacation: Standard federal holidays plus additional vacation days based on tenure.
Professional Development Stipend: Annual budget for courses, conferences, or certifications.
Schedule & Location
This is a full‑time position, Monday through Friday, based on-site at our Goochland, VA office. While the core schedule is set, we recognize the need for occasional flexibility to accommodate high‑volume periods or special events.
Commitment to Equality & Inclusion
arenaflex is proud to be an equal‑opportunity employer. We celebrate a workforce that reflects the rich diversity of the communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Ready to Make an Impact?
If you are a dynamic communicator with a passion for customer delight and digital storytelling, we invite you to join arenaflex. Bring your energy, ideas, and dedication, and help us continue redefining surface restoration—one satisfied customer at a time.
How to Apply
Submit your resume, a brief cover letter highlighting relevant experience, and links to any social media portfolios or video reels you’ve created. Click the button below to start your journey with arenaflex.
Apply Now
```
Apply Now