Customer Care Representative - Work at Home
Customer Care Representative
Position is Work at Home, but must reside within an hour of the Point Broadband Bristol, VA office...
Summary
The Customer Care Representative reports to the Manager of Customer Care. You will learn and develop the skills that it takes to serve our customers and community well. It starts by confirming appointments, following up to ensure excellence and professionalism, setting the customer up for success with billing and their customer portal. The position is full-time.
Duties And Responsibilities
Guide customers through their billing changes during acquisitions or transitions. Reviewing account information, service plan including pricing, installation fee, and equipment needed for the installation for accuracy.
Resolve billing issues quickly and efficiently, through phone calls, email, and chat.
Walking the customer through our billing cycle, auto pay, paperless billing, customer portal, and taking their first payment.
Call customers with outstanding debts to collect overdue payments and update account notes for collection efforts.
Process collections in a courteous and professional manner.
Complete install tickets in the morning and throughout the day to aid in accuracy for billing and inventory.
Setting up a new customer, answering questions, or making changes to the customers billing or services.
Consistent work in Excel, SONAR, and project management software/database.
Review construction drawings in SONAR for new account setup.
Work alongside peers, leaders, and other departments, learning and sharing ideas, while serving customers and providing resolutions to issues.
Requirements
High School diploma or GED.
Above average understanding of Internet and/or wireless technology.
Strong analytical skills with the ability to read, follow instructions, communicate, and document clearly.
Learn new processes and skills, grow knowledgeable of systems, and develop proficiency in our company values, organizational requirements, and competencies, needed to thrive in your role.
Stationary position for 8-10 hours. Flexibility to work occasional nights, weekends, and holidays.
Other duties needed to help drive to our vision, fulfill our mission, and abide by our organizations values.
Benefits
Medical (3 plans to choose from), Dental and Vision
Short Term Disability
Flexible Spending Accounts
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Uniform/Boot allowance *Applicable by Position*
Cell Phone Allowance *Applicable by Position*
Career Progression Opportunities
Discounted Broadband Services *Where Applicable*
Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission
Apply Now
Position is Work at Home, but must reside within an hour of the Point Broadband Bristol, VA office...
Summary
The Customer Care Representative reports to the Manager of Customer Care. You will learn and develop the skills that it takes to serve our customers and community well. It starts by confirming appointments, following up to ensure excellence and professionalism, setting the customer up for success with billing and their customer portal. The position is full-time.
Duties And Responsibilities
Guide customers through their billing changes during acquisitions or transitions. Reviewing account information, service plan including pricing, installation fee, and equipment needed for the installation for accuracy.
Resolve billing issues quickly and efficiently, through phone calls, email, and chat.
Walking the customer through our billing cycle, auto pay, paperless billing, customer portal, and taking their first payment.
Call customers with outstanding debts to collect overdue payments and update account notes for collection efforts.
Process collections in a courteous and professional manner.
Complete install tickets in the morning and throughout the day to aid in accuracy for billing and inventory.
Setting up a new customer, answering questions, or making changes to the customers billing or services.
Consistent work in Excel, SONAR, and project management software/database.
Review construction drawings in SONAR for new account setup.
Work alongside peers, leaders, and other departments, learning and sharing ideas, while serving customers and providing resolutions to issues.
Requirements
High School diploma or GED.
Above average understanding of Internet and/or wireless technology.
Strong analytical skills with the ability to read, follow instructions, communicate, and document clearly.
Learn new processes and skills, grow knowledgeable of systems, and develop proficiency in our company values, organizational requirements, and competencies, needed to thrive in your role.
Stationary position for 8-10 hours. Flexibility to work occasional nights, weekends, and holidays.
Other duties needed to help drive to our vision, fulfill our mission, and abide by our organizations values.
Benefits
Medical (3 plans to choose from), Dental and Vision
Short Term Disability
Flexible Spending Accounts
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Uniform/Boot allowance *Applicable by Position*
Cell Phone Allowance *Applicable by Position*
Career Progression Opportunities
Discounted Broadband Services *Where Applicable*
Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission
Apply Now