Customer Care Representative, Remote
About the position Responsibilities • Handle customer calls of varying types including service requests, billing questions, and energy conservation advice effectively and efficiently. • Provide exceptional service and solutions to customers through inbound calls and chat. • Utilize strong communication and active listening skills to resolve customer issues. • Leverage probing questions to understand and address customer needs. Requirements • High school diploma or GED; an Associate's degree is a plus. • Strong communication and active listening skills. • Ability to multitask and pay attention to detail. • Basic knowledge of MS Office and strong keyboard skills. • Excellent Internet connectivity with specific speed requirements. Nice-to-haves • Experience in customer service or a related field. Benefits • Competitive hourly rate of $15/hour • Medical, dental and vision benefits • Paid training & PTO • Advancement opportunities with 80% of frontline leaders promoted from within • Monthly rewards & recognition programs • Employee Discounts • Health and Wellness programs including a personal trainer dedicated to Sutherland Apply tot his job