Customer Care Representative - PA

CJ Pony Parts is seeking a Customer Care Representative who will interact with customers by phone, web chat, and email. This role involves providing accurate product and service information, resolving order issues, and ensuring high customer satisfaction. Responsibilities Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services Provide timely and accurate information on order status, returns, and general product questions Update and maintain customer account information in internal systems Resolve product or service concerns with professionalism and empathy Assist in processing orders placed in-person, online, or over the phone Handle payment information and address updates securely and accurately Generate return labels and coordinate with vendors as needed Record and track all customer interactions and escalate complex issues appropriately Provide showroom counter support (on-site only) Perform general administrative support tasks as assigned Skills High school diploma or GED Minimum of 1 year experience in a call center or customer service environment Proficiency in Microsoft Word, Excel, and Outlook Strong verbal and written communication skills Ability to manage multiple systems and customer interactions simultaneously Calm and effective communication skills, especially when resolving customer concerns Benefits Bonus Program: Eligible after 6 months Paid Time Off Medical, Dental, Vision Insurance (affordable options) Health Savings Account with company contribution Life Short-Term Disability Insurance 401(k) Plan with 4% company match and profit sharing Company Paid Holidays Employee Assistance Program Casual dress Company Overview CJ Pony Parts is an online marketplace for automotive parts. It was founded in 1985, and is headquartered in Harrisburg, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is