Customer Care representative - Near North Customs - Afternoon Shift

Company Description:At Near North Customs, our roots and expertise revolve around Customs Brokerage but that doesn’t limit us to providing services beyond that, as we also offer Trade Consulting Services. We are bound to make your experience simple, educational, and trustworthy from start to finish. With our Freight Forwarding services we are able to service you from any point in the world. Given today’s around-the-clock, 24/7 business environment, it is key that companies can count on Near North to provide the best customs brokerage services in the industry. That is our promise, one that is backed by our investment in people and technology, and sets Near North apart from our competitors.Job Description:The successful candidate will be responsible for the following:Ensure shipments are not delayed at border by accurately completing documentation or providing information to ensure documentation is complete within pre-assigned time limitsEnsure customs paperwork are legal and accurate documentsExamine all incoming customs invoices to check for accuracy of weights, values, tariff codes, quantity, GST, duty and excise taxFlag shipments that may require amendment and pass appropriate information along to Team Leader to avoid finesTrack shipments to ensure shipments have been released by customs – go online and track entries by reference number, print copy and attach to customs documentPrepare and apply for Import PermitsEnsure customs information and knowledge is constantly kept up to dateCoordinate with other internal staff regarding any customs issuesLiaison between various levels of government and customs officials.
Shift: Monday - Friday 3pm-11:30pmQualifications:The following skills, experience and qualifications are required:Customs experience, knowledge of the CBSA processesExcellent written and verbal English Communication skillsStrict attention to detail and strong sense of urgencyInnovative, flexible, able to deal with changeAbility to prioritize and manage time effectively and efficiently, manage multiple accounts and work well under pressureExcellent problem solving and mathematical skillsExcellent customer service skills and diplomacy to deal with difficult peopleStrong computer skillsSelf direct and self motivated and a team player that enjoys a values driven organizationAdditional Information:We Offer:Competitive wagesComprehensive Benefits Program – including short term and long term disabilityProfit Sharing OpportunitiesScholarship programOpportunities for growth and advancement

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