Customer Care Rep 1- Bilingual- Remote (Must live in Central Time Only)
About the position Responsibilities • Answer inbound calls from customers and company associates. • Document interactions with customers when appropriate. • Resolve customer issues and complaints while maintaining a focus on customer satisfaction. • Update customer records and electronically record interactions. • Work with higher-level Customer Care Representatives or Supervisors to resolve complex customer situations. • Escalate unresolved customer issues or technical problems for further investigation. Requirements • High school diploma or GED. • 1 year of experience in customer-related services. • Minimum typing speed of 50 words per minute with 95% accuracy. • Comprehensive spelling and grammar skills. • Ability to use multiple systems while assisting customers. • Basic knowledge of computers and mobile devices. • Knowledge of principles and processes for providing excellent customer experience. Nice-to-haves • Fluency in Spanish and English, able to speak, listen, converse, and write proficiently. • Excellent telephone etiquette and empathy towards customers. • Strong interpersonal skills and active listening abilities. • Basic troubleshooting skills. Benefits • Full-time employment with benefits. • Remote work opportunity for eligible candidates. Apply tot his job