Customer Care Intern - Remote Work Opportunity with a Global IT Recruitment and Training Company
Join Our Team as a Customer Care Intern and Launch Your Career in a Dynamic and Supportive Environment
Are you a motivated and customer-focused individual looking to kick-start your career in a fast-paced and innovative industry? We are excited to offer a unique opportunity to join Fortray, a leading global IT recruitment, training, and services company, as a Customer Care Intern. This 6-month trainee program is fully remote, allowing you to work from anywhere, and offers a competitive monthly stipend. As a Customer Care Intern, you will be an integral part of our team, providing exceptional support to our customers and clients, and contributing to the success of our business.
About Fortray
With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. We connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure that your recruitment or job search benefits from seasoned experts who deeply understand your sector.
Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers. Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate.
As a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.
Program Details
This is a 6-month trainee program with the potential for a permanent position. A monthly stipend will be provided during the training period.
Location and Work Arrangements
The role is fully remote, allowing you to work from anywhere. However, you must have a reliable home office setup, including:
A 22-24” monitor with an HDMI cable
A table and chair
A quiet place to work
A 2-3 hour backup power source
Working Hours
The working hours for this role are:
Monday to Friday: 9 AM to 6 PM BST
Saturday: 10 AM to 3 PM BST
About the Role
Position Responsibilities
As a Customer Care Intern, your key responsibilities will include:
Responding to customer/client queries in a timely and accurate way, via phone, email, or chat
Identifying customer/client needs and helping customers use specific features
Updating our internal databases/CRM with information about technical issues and useful discussions with customers
Monitoring customer complaints on social media and reaching out to provide assistance
Sharing feature requests and effective workarounds with team members
Gathering customer feedback and sharing it with our Product, Sales, and Marketing teams
Assisting in training junior Customer Support Representatives
Updating CRM (changing current course to completed modules)
Handling complicated queries that are not resolved by the first contact person
Specific Knowledge, Skills, or Abilities Required
To be successful in this role, you will need:
A recent Bachelor’s degree in Marketing, Communications, Business, or a related field
Familiarity with our industry is a plus
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Career Growth Opportunities and Learning Benefits
At Fortray, we are committed to the growth and development of our team members. As a Customer Care Intern, you will have the opportunity to:
Develop your customer service and communication skills
Gain experience in a fast-paced and dynamic industry
Work with a talented and supportive team
Contribute to the success of our business
Enhance your problem-solving and multi-tasking abilities
Work Environment and Company Culture
At Fortray, we pride ourselves on our supportive and collaborative company culture. As a remote worker, you will be part of a global team that values:
Flexibility and work-life balance
Professional growth and development
Innovation and creativity
Customer satisfaction and success
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
A monthly stipend during the training period
The potential for a permanent position
A dynamic and supportive work environment
Opportunities for professional growth and development
Conclusion
If you are a motivated and customer-focused individual looking to launch your career in a fast-paced and innovative industry, we encourage you to apply for this exciting opportunity. As a Customer Care Intern, you will be an integral part of our team, providing exceptional support to our customers and clients, and contributing to the success of our business. We look forward to hearing from you!
Apply Now
Apply Now
Are you a motivated and customer-focused individual looking to kick-start your career in a fast-paced and innovative industry? We are excited to offer a unique opportunity to join Fortray, a leading global IT recruitment, training, and services company, as a Customer Care Intern. This 6-month trainee program is fully remote, allowing you to work from anywhere, and offers a competitive monthly stipend. As a Customer Care Intern, you will be an integral part of our team, providing exceptional support to our customers and clients, and contributing to the success of our business.
About Fortray
With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. We connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure that your recruitment or job search benefits from seasoned experts who deeply understand your sector.
Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers. Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate.
As a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.
Program Details
This is a 6-month trainee program with the potential for a permanent position. A monthly stipend will be provided during the training period.
Location and Work Arrangements
The role is fully remote, allowing you to work from anywhere. However, you must have a reliable home office setup, including:
A 22-24” monitor with an HDMI cable
A table and chair
A quiet place to work
A 2-3 hour backup power source
Working Hours
The working hours for this role are:
Monday to Friday: 9 AM to 6 PM BST
Saturday: 10 AM to 3 PM BST
About the Role
Position Responsibilities
As a Customer Care Intern, your key responsibilities will include:
Responding to customer/client queries in a timely and accurate way, via phone, email, or chat
Identifying customer/client needs and helping customers use specific features
Updating our internal databases/CRM with information about technical issues and useful discussions with customers
Monitoring customer complaints on social media and reaching out to provide assistance
Sharing feature requests and effective workarounds with team members
Gathering customer feedback and sharing it with our Product, Sales, and Marketing teams
Assisting in training junior Customer Support Representatives
Updating CRM (changing current course to completed modules)
Handling complicated queries that are not resolved by the first contact person
Specific Knowledge, Skills, or Abilities Required
To be successful in this role, you will need:
A recent Bachelor’s degree in Marketing, Communications, Business, or a related field
Familiarity with our industry is a plus
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Career Growth Opportunities and Learning Benefits
At Fortray, we are committed to the growth and development of our team members. As a Customer Care Intern, you will have the opportunity to:
Develop your customer service and communication skills
Gain experience in a fast-paced and dynamic industry
Work with a talented and supportive team
Contribute to the success of our business
Enhance your problem-solving and multi-tasking abilities
Work Environment and Company Culture
At Fortray, we pride ourselves on our supportive and collaborative company culture. As a remote worker, you will be part of a global team that values:
Flexibility and work-life balance
Professional growth and development
Innovation and creativity
Customer satisfaction and success
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
A monthly stipend during the training period
The potential for a permanent position
A dynamic and supportive work environment
Opportunities for professional growth and development
Conclusion
If you are a motivated and customer-focused individual looking to launch your career in a fast-paced and innovative industry, we encourage you to apply for this exciting opportunity. As a Customer Care Intern, you will be an integral part of our team, providing exceptional support to our customers and clients, and contributing to the success of our business. We look forward to hearing from you!
Apply Now
Apply Now