Customer Care Associate - Remote

Global Contact Services is currently looking forRemote Full-Time and Part-Time Associates Job Description: Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways. Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.Remote Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey. • The positions are primarily remote - there may be times when you are required to report to the office • Two weeks of ON-SITE training are required for all new employees. Qualifications include: • Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality • Strong Work Ethic – Being on-time, following directions, available for overtime, shift bid flexibility • Personal Computer – Must have and use a desktop or laptop with the latest version of Windows or macOS operating system.Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee. • Must be willing to allow GCS to load free anti-virus software on your personal computer. • Remote Environment - must have a designated areas, free of distractions to perform your duties as a remote employee. • GCS provides a headset for you to use and cybersecurity during your paid training period Paid Training classes are being filled now.. Apply tot his job