**Customer Care Associate, Group Orders – Join the blithequark Team and Revolutionize the Way Companies Feed Their Employees**

Are you passionate about delivering exceptional customer experiences and making a positive impact on the world? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark, the leading food ordering platform built for companies to feed their employees, as a Customer Care Associate, Group Orders. **About blithequark** At blithequark, we're on a mission to alleviate hunger and inspire employees to connect their work to a larger purpose. Our platform allows employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on blithequark results in a meal donation through local partners like Feeding America and City Harvest, and to date, we've donated over 10 million meals. We're proud to have been recognized as Inc. Magazine's Best in Business (twice), Crain's Best Places to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Foundation's 2023 Citizens Awards for companies operating as a force for good. **The Role** As a Customer Care Associate, Group Orders, you'll play a critical role in ensuring the highest level of support for our Group Order clientele. You'll receive comprehensive training to become fully versed on the blithequark order platform, learn restaurant dynamics and operations, and develop Customer Support best-practices. This is a specialized role that requires a unique blend of technical expertise, communication skills, and problem-solving abilities. If you're passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment, this is the role for you! **Key Responsibilities** * Work directly with our restaurant partners to resolve real-time order-related issues * Respond to customer emails & phone calls in a fast-paced, time-critical manner * Ensure that Group Order operations, procedures, and systems are adhered to * Constructively handle or supervise order escalations and customer complaints * Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth * Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations **Required Skills & Experience** * Excellent phone skills – you feel comfortable and confident with on-the-phone work * Empathy – you are able to identify with customer dilemmas and assist in a competent and compassionate manner * Collaborative – you are excited to work with a close-knit team that strives to achieve common goals on a daily basis * Assertive – you will be entrusted to uphold blithequark standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners * Meticulous written and verbal communication skills – you are able to assess and respond succinctly, relevantly, and professionally to customer emails * Coachable – you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development * Dynamic – you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation **What We Offer** At blithequark, we're committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $45k - $54k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location. Salary is just one component of blithequark's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. We're passionate about creating a work environment that fosters growth, innovation, and collaboration. **Why Join blithequark?** * Be part of a mission-driven organization that's making a positive impact on the world * Work with a diverse and inclusive team that values collaboration and open communication * Develop your skills and expertise in a fast-paced, dynamic environment * Enjoy a comprehensive benefits package that includes equity, multiple health insurance options, and a wide range of perks * Be part of a company that's recognized as a leader in the industry, with multiple awards and accolades to its name **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact on the world, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected]. If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]. Apply for this job