Customer Care Associate (French)

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations. The Customer Care Associate role focuses on providing support to customers, ensuring satisfaction with the Odoo product, and collaborating with internal teams to enhance the customer experience.ResponsibilitiesManage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customersAct as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagementHandle a volume of administrative customer requests with speed and accuracyProvide clear customer guidance to help maximize their experience of the Odoo productMaintain excellent communication and customer satisfaction throughout all interactionsConsistently meet performance metrics related to work ethic and task resolutionUtilize tools and processes to manage tasks efficiently in a fast-paced environmentCollaborate with internal teams to escalate and resolve more complex cases as necessaryDevelop in-depth expertise in Odoo software to provide knowledgeable and effective supportDistribute educational materials and resources to assist customers with self-service optionsActively document and share insights to improve internal workflows and enhance customer experienceSkillsBachelor's degreeFluency in English and French (professional or native/bilingual: reading, writing, and speaking)Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistencyStrong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environmentsBasic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settingsExperience in customer support, account management, or related fieldsInterest in software products and willingness to learn ERP or SaaS solutionsAbility to improve efficiency in resolving repetitive tasksBenefitsHealthcareDentalVisionLife InsuranceFSAHSA Matching401K MatchingCommuter BenefitsPTO (Paid-time-off)Paid sick daysPaid holidaysEmployee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals$100 towards a work-from-home office setupEvolve in a nice working atmosphere with a passionate, growing team!Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!Company-sponsored events for groups of 6+ employeesCompany OverviewOdoo is an open-source business software that provides ERP and CRM solutions. It was founded in 2005, and is headquartered in Louvain-la-neuve, Vlaams-Brabant, BEL, with a workforce of 5001-10000 employees. Its website is http://www.odoo.com.



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