Customer Care Agent- Remote
Overview
It All Starts with Our People
As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.
The Opportunity
Valvoline is actively hiring 100% Remote Customer Care Agents. We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our company.
As we often say, it starts with all of our people - and that's where you come in. We're looking for humble, hungry and smart people to help us power the future of mobility. If you're looking for a collaborative and flexible work environment that invests in your growth and success, you've come to the right place.
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.
Salary
Pay starting at $18.65/hour
How You'll Make a Difference
Delivering world class customer service to customers with issues and inquiries via phone in a high volume contact center environment
Maintaining solid customer relationships by handling customer inquiries and de-escalating customer concerns
Multi-tasking using proprietary software programs to track and document calls
Utilizing research skills to troubleshoot customer issues
Providing proactive communication to internal and external customers via call and email
Maintaining productive relationships with peers through positive team work
Working with customers to identify automotive maintenance needs
Performing other duties as assigned
What You'll Need to Succeed
High School diploma or equivalent
Authorized to work in the US
At least one year of customer service experience or call center experience
Strong computer skills, proficient in Excel, Word, Outlook, CRM software
Excellent communication skills, both verbal and written
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively.
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.
We Take Care of the WHOLE You
Incentive opportunity*
Paid training
Health insurance plans (medical, dental, vision)
401(k)
Paid vacation and holidays*
Tuition reimbursement*
Employee Discounts
A fun work environment and much more!
Target of 5% of eligible base salary earnings. Plan based upon global Valvoline financial performance and provides a payout opportunity on an annual fiscal year basis. Terms and conditions apply, and benefits may differ depending on position.
Your Path to Valvoline
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [email protected] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
#LI-Remote
Employment Type: FULL_TIME
Apply Now
It All Starts with Our People
As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.
The Opportunity
Valvoline is actively hiring 100% Remote Customer Care Agents. We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our company.
As we often say, it starts with all of our people - and that's where you come in. We're looking for humble, hungry and smart people to help us power the future of mobility. If you're looking for a collaborative and flexible work environment that invests in your growth and success, you've come to the right place.
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.
Salary
Pay starting at $18.65/hour
How You'll Make a Difference
Delivering world class customer service to customers with issues and inquiries via phone in a high volume contact center environment
Maintaining solid customer relationships by handling customer inquiries and de-escalating customer concerns
Multi-tasking using proprietary software programs to track and document calls
Utilizing research skills to troubleshoot customer issues
Providing proactive communication to internal and external customers via call and email
Maintaining productive relationships with peers through positive team work
Working with customers to identify automotive maintenance needs
Performing other duties as assigned
What You'll Need to Succeed
High School diploma or equivalent
Authorized to work in the US
At least one year of customer service experience or call center experience
Strong computer skills, proficient in Excel, Word, Outlook, CRM software
Excellent communication skills, both verbal and written
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively.
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.
We Take Care of the WHOLE You
Incentive opportunity*
Paid training
Health insurance plans (medical, dental, vision)
401(k)
Paid vacation and holidays*
Tuition reimbursement*
Employee Discounts
A fun work environment and much more!
Target of 5% of eligible base salary earnings. Plan based upon global Valvoline financial performance and provides a payout opportunity on an annual fiscal year basis. Terms and conditions apply, and benefits may differ depending on position.
Your Path to Valvoline
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [email protected] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
#LI-Remote
Employment Type: FULL_TIME
Apply Now