**Customer Care Advocate – Empowering Job Seekers and Employers at blithequark**

Are you passionate about delivering exceptional customer experiences and connecting people with their next great opportunity? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Customer Care Advocate! **About blithequark** blithequark is a leading online employment marketplace that actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. Our mission is to empower job seekers and employers to achieve success in their recruitment efforts. With a strong focus on customer satisfaction and a commitment to innovation, we're proud to be the #1 rated job search app on iOS & Android. **Job Summary** As a Customer Care Advocate at blithequark, you'll be the face of our company, responsible for comprehending, researching, and addressing Employer and Job-Seeker questions and concerns. Your primary goal will be to help our customers achieve success in their recruitment efforts, providing exceptional support and guidance every step of the way. **Key Responsibilities** * Answer inbound Employer and Job-Seeker phone calls and process all basic support inquiries, properly transferring calls to appropriate teams and departments as needed * Handle a large volume of Sales and Support inquiries via chat and email, forwarding inquiries as necessary * Perform troubleshooting for site issues and functionality, ensuring seamless user experiences * Maintain high service levels as established by the department, meeting or exceeding established metrics and performance goals * Promote blithequark site features and products, including TrafficBoost, Resume Database, and more * Process plan upgrades and downgrades at the user's request, ensuring a seamless transition * Assess potential Terms of Use and Product Guidelines violations, forwarding pertinent information to the Compliance Department * Learn and develop the internal Knowledge Base of the evolving blithequark product, staying up-to-date on the latest features and functionality **What You'll Need** * A passion for customer service and a commitment to delivering exceptional experiences * Prior work in B2B or a related field, with a strong understanding of the recruitment industry * Detail-oriented, organized, and an expert on time management, with a focus on productivity and efficiency * A team player with a positive attitude, able to build rapport and establish relationships with customers and colleagues * Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Coachable, with a willingness to listen to and implement feedback from your Supervisor * Excellent communication and interpersonal skills, with the ability to listen patiently and probe for necessary details from customers **As Part of Our Team, You'll Enjoy** * A competitive salary, with opportunities for growth and advancement * An exceptional benefits package, including flexible vacation and paid time off * An employer-matched 401(k) plan, ensuring your financial future * A dynamic and supportive work environment, with opportunities to learn and grow with our team * A comprehensive training program, designed to help you succeed in your role * A commitment to work-life balance, with flexible scheduling options to suit your needs **Compensation and Benefits** The US base salary for this full-time position is $20.75 per hour. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. **Why Join blithequark?** At blithequark, we're passionate about empowering job seekers and employers to achieve success in their recruitment efforts. We're committed to innovation, customer satisfaction, and a culture of excellence. If you're looking for a challenging and rewarding role with opportunities for growth and advancement, we invite you to join our team! **How to Apply** If you're passionate about customer service and committed to delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. **Privacy Notice** For information about blithequark's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: Apply for this job